Rukayat Lamidi

Compassionate and highly organized healthcare professional with over 7 years of experience supporting individuals in healthcare and emergency settings. Expertise in delivering empathetic care to vulnerable populations, managing intake processes, and responding effectively to emergencies. Proficient in maintaining a welcoming and safe environment, with strong skills in crisis intervention, patient documentation, and cross-team collaboration.

Certified in First Aid and CPR, with a demonstrated commitment to supporting individuals in distress.

Medical Intake Specialist Kindred Hospital Sugar Land. Houston, Texas. USA

Dec 2021 – June 2024 •

Conducted patient intake for individuals arriving at the hospital’s emergency department, ensuring proper registration and efficient flow of patient information into the hospital’s electronic medical record system.

• Demonstrated exceptional organizational skills by completing precise data entry and maintaining up-to-date scheduling records, contributing to seamless operational processes.
• Assisted individuals in critical conditions by offering immediate support, such as providing blankets, towels, and essential hygiene products while awaiting medical attention.
• Managed and documented all incidents involving patients in distress, coordinating closely with medical staff to ensure timely interventions during crises.
• Actively engaged with patients to provide emotional support and maintain a welcoming atmosphere, particularly for individuals experiencing mental health or addiction-related challenges.
• Played a key role in handling emergency medical situations, including administering CPR and managing overdose cases until further medical help arrived.

Health Care Support Worker Kingstrust Hospitals, Lagos Nigeria

2018 – 2021

• Provided support to healthcare professionals by managing the intake of patients, ensuring proper documentation and processing of medical forms while assisting in the triage of individuals in urgent care.
• Offered critical care to patients in recovery, including monitoring vital signs and providing essential items such as meals, clean clothing, and hygiene products.
• Responded promptly to emergencies within the hospital premises, providing immediate first aid assistance and collaborating with the medical team during life-threatening situations.
• Regularly debriefed with colleagues to discuss patient care and operational improvements, enhancing the quality of service provided to patients in need of medical and emotional support.
• Responded promptly to after-hours client inquiries via phone and email, resolving concerns and complaints effectively, resulting in a 95% client satisfaction score.

Health Care Assistant Salvation Health Services, Lagos Nigeria

2015 - 2018

• Engaged in community health initiatives, supporting underserved populations with access to medical care, basic hygiene products, and other essential services.
• Efficiently scheduled field employees by matching client needs with staff qualifications, ensuring a 98% success rate in timely care delivery while adhering to company policies and procedures.
• Assisted with health screenings and medical record management, ensuring accurate documentation of patient interactions and follow-up services.
• Participated in health education campaigns and outreach activities, focusing on improving access to medical care and addressing health-related emergencies within the community.
• Collaborated with healthcare teams in responding to on-site emergencies, providing immediate assistance in cases of injury, illness, or overdose, while maintaining a safe and secure environment.

BA, English and Literary Studies - Lagos State University, Nigeria.

First Aid & CPR/AED level C (BL) - Canada