Rupali Mittan

Detail-oriented professional with a strong quality assurance and food safety background (HACCP, TACCP/VACCP certified) combined with hands-on customer service experience, including front-counter pharmacy customer service and health services. Skilled in greeting and assisting customers, cashiering, data entry, medication labeling, prescription dispensing, inventory management, filing, and following pharmacy standards and Standard Operating Procedures with a high degree of accuracy and confidentiality. Reliable, organized, and comfortable working under pressure in fast-paced, regulated retail and pharmacy environments.

Customer Service Associate at Loblaws (2026-08 – Present)

• Greet and assist customers promptly, gathering information accurately and setting realistic expectations for wait times
• Handle cash and card transactions at the register with accuracy and attention to detail
• Perform data entry and maintain accurate customer and transaction records
• Support retail inventory management, including stock checks and replenishment
• Respond to customer inquiries and refer specialized questions to the appropriate department or team lead
• Follow company Standard Operating Procedures and confidentiality/privacy requirements

Lead Quality Assurance Auditor at Greencore (2022-06 – 2026-07)

• Progressed from Quality Assurance Auditor to Lead Quality Assurance Auditor over four years in a fast-paced, highly regulated food manufacturing environment
• Supervised and supported team members, coordinating daily activities and providing training and day-to-day support to colleagues
• Checked products and processes carefully to ensure quality, safety, and customer requirements were consistently met, applying strong problem solving to resolve non-conformances
• Communicated with production and other departments to resolve issues efficiently
• Handled incidents, complaints and quality concerns professionally, following strict SOPs and pharmacy-aligned quality standards
• Identified issues, supported corrective actions, and maintained accurate records and documentation to meet strict deadlines and compliance standards

Pharmacy Assistant at Weldricks Pharmacy (2021-01 – 2022-05)

• Greeted customers and assisted with prescription collection, prescription dispensing support, and general pharmacy enquiries within a health services setting
• Provided friendly, accurate front-counter customer service in a regulated pharmacy environment, working within pharmacy systems and pharmacy standards
• Operated the till and processed cash/card payments for prescriptions and over-the-counter items, including third-party billing claims
• Supported medication labeling, filing and organizing of customer and prescription documentation, and maintained privacy and confidentiality of customer information
• Maintained cleanliness and hygiene standards and supported colleagues during busy periods

Master of Business Administration in MBA – Canada

Master of Science in Food & Nutrition Sciences – Sheffield Hallam University

Bachelor of Dairy Technology in Dairy Technology – Guru Angad Dev Veterinary and Animal Sciences University