Rupinder Kaur

Detail-oriented and customer-focused IT professional with a strong track record of driving customer loyalty through exceptional service. A quick learner who embraces new technologies, with excellent written and verbal communication skills. Highly organized, goal-driven, and proactive in assessing client needs, prioritizing workloads, and meeting deadlines.

Recognized for strong problem-solving abilities, sound decision-making, and the ability to perform effectively under pressure in fast-paced environments.

Senior Tier 3 IT Technician - MSP Corp dba Tangerine Technology - Whitehorse, YT

(2019-05)

• Lead network modernization projects for remote First Nation governments, including upgrading internet connectivity to Starlink and redesigning network infrastructure.
• Build and maintain full websites using Squarespace, and manage content and layout updates for WordPress sites.
• Manage and track support requests using Zoho Desk, ensuring accurate ticket documentation, prioritization, and resolution.
• Communicate effectively with clients and internal teams via Slack, Microsoft Teams, and email to coordinate work and resolve issues.
• Lead, train, and mentor IT Support Technicians while ensuring consistent service delivery and documentation standards.
• Plan and execute system upgrades, maintenance, and infrastructure improvements with minimal business disruption.
• Administer and support Microsoft technologies, including Microsoft 365 (admin center), Active Directory, SharePoint Online, and Windows Server 2012, 2016, 2019, and 2021.
• Manage and support hybrid environments, including on-premises Exchange integrated with Microsoft 365.
• Perform SharePoint administration, including site management, permissions, and collaboration setup.
• Manage Google Workspace environments, including user administration, security, and email configuration.
• Administer and support Zoom environments, including user management, meeting configurations, and licensing.
• Deploy, configure, and manage virtual machines (VMs) and server workloads.
• Perform server deployments and upgrades, including migrating legacy servers to newer versions.
• Plan and execute email migrations to Microsoft 365, including hybrid configurations, testing, and post-migration support.
• Perform data backups and disaster recovery operations to ensure business continuity.
• Configure and support Fortinet firewalls, VPNs, and network security best practices.
• Support LAN/WAN networks and deliver network services to organizations across Yukon and Northern British Columbia.

IT Support - Staples - Whitehorse, YT

(2017-01 - 2017-11)

(Part-time)

• Provided daily support of local and remote associate's PCs, printers, and mobile devices.
• Worked out of centralized tickets logging system which included determining priority and adhering to Service level agreements
• Maintained all relevant documentation.
• Installed, tested, and configured new workstations, peripheral equipment, and software.

Appliance Sales Associate - Home hardware - Whitehorse, YT

(2016-09 - 2019-05)

• Maintains current knowledge of merchandise lines, product features, benefits, and availability.
• Process customer transactions in the Points of Sale system, including sales, returns, exchanges, etc.
• In accordance with authorized procedures.
• Partners with other selling and sales support associates and cashiers to provide superior customer service.
• Use basic internet navigation to access and print information/reports.
• Monitoring and maintaining current inventory levels, including reconciling stock counts to computer reports.
• Performs other duties and projects as assigned.

Store Supervisor - Doaba Sweets and Restaurant - Brampton, ON

(2014-12 - 2016-01)

• Supported manager in performing management functions such as staffing and expanding business plans.
• Investigated and resolved customers' issues and complaints regarding operational matters – Handled all queries and client feedback in a professional manner.
• Oversee the closing of POS system and the restaurant.
• Worked with the chef or cook to determine menu plans daily and for special events, occasions or for group/parties.
• Trained staff in job duties, sanitation, and safety procedures.
• Ensure that food and service meet quality control standards.

Diploma - Computer Systems Technician - Sheridan College Institute of Technology and Advanced Learning (2012-09 - 2014-08)