Residential Leasing Agent (Contract) at Royop (2026-01 – 2026-07)
- Led leasing efforts for a 189-unit, new mixed-use development, delivering personalized, story-driven tours that drove strong early-stage occupancy.
- Utilized Building Stack (CRM) and RentSync to manage high-volume leads, streamline tour bookings, and improve conversion efficiency.
- Participated in pre-opening deficiency walkthroughs, identifying and coordinating resolution of construction issues to support seamless resident move-ins.
- Executed lease administration and documentation with a high-level of accuracy, ensuring compliance and efficient processing in a fast-paced lease-up environment.
- Deliver exceptional customer experience through proactive communication by calling each lead to get an understanding of their requirements, tailor follow-ups, which increases prospect engagement and application conversion.
- Position the community competitively by showcasing Art Deco-inspired design, Munro Park storytelling, and access to mixed use commercial businesses enhancing perceived value during tours.
Leasing Agent/Assistant Property Manager at Western Securities Limited (2023-09 – 2024-12)
- Managed leasing operations for The Underwood, a 225-unit property completed in 2019, linked to First Street Market commercial space.
- Proficiently documented guest contact information, initial prospect profiles, and touring notes in Yardi Voyager and Respage CRM, achieving consistent statistics of 96% or above for Lease Units in Yardi during tenure.
- Utilized Canva and Meta for Business Suite to create impactful social media posts, resulting in a 75% increase in engagement from Reels compared to earlier periods in 2023, effectively advertising vacant suites and the community to potential residents.
- Established and nurtured strong relationships with prospective residents by directly calling inquiries from RentFaster and the website, powered by RentVision, distinguishing our first contact approach from competitors.
- Assisted applicants in completing online lease applications via RentCafe, ensuring accurate collection of all required documentation in compliance with company standards.
Technical Recruiter at S.i Systems (2022-04 – 2023-03)
- Oversaw a job requisition flow of approximately 15 roles per month with client industries within the private and public sectors: government, healthcare, crown corporations, retail, real estate, utilities, and telecommunications.
- Developed a candidate pipeline by proactively interviewing 20+ net new candidates per month from LinkedIn Recruiter and conducting reboot interviews for dated candidate profiles within the company ATS database.
- Negotiated with candidates throughout the recruitment process regarding contract terms and pay rate to ensure the alignment with candidate expectations and client company parameters, in addition to protecting the agency's 20-25% margin.
Assistant to Director of Operations/Property Manager at Bodewell (2021-01 – 2022-03)
- Troubleshot incoming issues for both the tenant and owner when issues arise within the property, which facilitated service-driven relationships.
- Assisted in the collection, preparation, and administration of documents to prepare Management Service Agreements and Placement Services Agreements for the brokerage using Microsoft 365 and Mac applications.
- Drafted competitive marketing analysis and conduct market research to help determine pricing of current and incoming units.
- Attended property showings ensuring the property is showcased well to potential tenant applicants. On average, leasing a minimum of (3) properties per month.
- Vetted incoming applications using third-party application tools to ensure each property has a tenant that will be the best fit.
- Conducted move-in and out inspections ensuring the state of the property is documented and deficiencies are resolved.
- Generated monthly competitive marketing analysis reports through Excel, communicating local rental market trends and competitive property insights to the Residential Multi-Family Director for Canada.
- Conducted a comprehensive tenant insurance audit for all 225 units, transitioning from Outlook management to the Tenant Insurance Dashboard in Voyager, ensuring active policies were on record and facilitating the tracking of expiring policies.
- Developed a Leasing Standard Operating Procedure flow chart for Canadian operations, outlining the leasing process and relationships between CRM programs and Yardi Voyager.
- Collaborated seamlessly with Property Manager, Resident Coordinator, Contracted Cleaning Staff, and Tradespeople to ensure optimal resident experiences and property upkeep.
- Completed the introductory Calgary Residential Rental Association course, gaining insights into the Alberta Residential Tenancy Act.
Assistant Manager, Park Royal at Levi's Strauss & Co. (2020-05 – 2021-03)
- Coordinated the new store opening at Park Royal by assisting with the onboarding and management of 15+ stylists pre-opening.
Assistant Manager, Vaughan Mills at Nordstrom (2019-09 – 2020-01)
- Promoted to Assistant Department Manager for Women's, Men's, and Kid's Apparel at Nordstrom Rack ($8 million yearly volume) to garner experience on the Nordstrom salesfloor in the off-price business.
HR Generalist, Yorkdale Shopping Centre at Nordstrom (2018-05 – 2019-09)
- Participated in special projects, such as job fairs and the internship program, to help build the employment brand and attract talent. All (4) interns in the program progressed to full-time roles after the program.
