Experienced Adm.Ast, Bookkeeper &Technical Officer
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10+ years of experience in technical support, sales, administration, and education providing excellent customer service and resolving problems by providing tailored solutions
● Recognized by the team for my troubleshooting abilities by successfully & consistently addressing complicated specific issues, for example,software access, and network connectivity.
● Proficient in MS Office, Microsoft 365, and various programming languages, adept at troubleshooting software issues, providing guidance, and developing custom solutions.
● Achieved a 95% customer satisfaction rate by resolving 50+ customer issues per day and contributing to a 30% reduction in repeat issues through thorough root cause analysis.
● Excellent organizational skills gained from handling various customers simultaneously, demonstrating my ability to manage multiple tasks efficiently.
● Good communication skills with fluency in English, Hindi, and Telugu both verbal and written
