Sabrina Afroze

Results-driven finance and administrative professional with over 10 years of experience in accounting operations, office administration, and client coordination.

Business Development Manager - GenTech IT Limited

(2018-01 - 2026-06)

• Communicated with clients and managed digital projects while maintaining strong attention to detail, accuracy, and customer satisfaction.
• Analyzed campaign performance, budgets, and customer engagement and financial data to identify trends, improve results, and support business decision-making.
• Assisted with financial analysis, including reviewing costs, profitability, pricing, and revenue trends to identify opportunities for business growth and improved financial performance.
• Used digital tools and analytics platforms to monitor performance, prepare reports, and provide organized insights based on key performance indicators (KPIs).
• Managed customer communication across multiple online social platforms, responding to inquiries professionally and building positive client relationships.
• Collaborated with cross-functional teams to ensure smooth project execution, effective communication, and high-quality customer experiences.
• Demonstrated strong organizational, multitasking, and problem-solving abilities while handling multiple projects and deadlines efficiently.

Assistant Director (Finance) - REB (Rural Electrification Board, Dhaka) (World Bank Project) - Dhaka, Bangladesh

(2015-01 - 2017-07)

• Managed daily 20+ client accounts, ensuring accurate billing, timely payments, and proper transaction clearance.
• Reviewed and analyzed annual budgets prior to transactions to maintain financial control and prevent overspending.
• Assisted in internal audits to ensure accuracy, compliance, and transparency in financial reporting.
• Collaborated with loan sanction and billing departments to streamline processes and improve coordination.
• Maintained detailed financial records and resolved discrepancies efficiently.
• Supported financial planning and reporting using Microsoft Excel and other office tools.

Finance officer - Al-Bakar Travels - Dhaka, Bangladesh

(2012-02 - 2014-12)

• Organized all the activities of the office and distributed the responsibilities to the employees and monitoring their tasks.
• Schemed the financial, accounting, and audit activities to ensure profitability and minimize the overall cost.
• Met with clients and discussed their travel needs. It included handling their complaints too and refunding money if it is required.
• Coordinated the financial documents of the office for the Annual General Meeting and other meetings of ATAB (Association of Travel Agency of Bangladesh) of which Al-Bakar Travels is one of the life members. The AGMs of ATAB take place in Dhaka most of the time.
• Maintained the liaison with other parties like travelers, airlines, hotels & accommodations, marketing agencies and other Travel & Hajj agencies to get the update to prepare profitable travel packages.

Master of Business Administration (MBA) - Finance - University of Dhaka (2011)

Bachelor of Business Administration (BBA) - Finance - University of Dhaka (2009)