Business Development Manager - GenTech IT Limited
(2018-01 - 2026-06)
- Communicated with clients and managed digital projects while maintaining strong attention to detail, accuracy, and customer satisfaction.
- Analyzed campaign performance, budgets, and customer engagement and financial data to identify trends, improve results, and support business decision-making.
- Assisted with financial analysis, including reviewing costs, profitability, pricing, and revenue trends to identify opportunities for business growth and improved financial performance.
- Used digital tools and analytics platforms to monitor performance, prepare reports, and provide organized insights based on key performance indicators (KPIs).
- Managed customer communication across multiple online social platforms, responding to inquiries professionally and building positive client relationships.
- Collaborated with cross-functional teams to ensure smooth project execution, effective communication, and high-quality customer experiences.
- Demonstrated strong organizational, multitasking, and problem-solving abilities while handling multiple projects and deadlines efficiently.
Assistant Director (Finance) - REB (Rural Electrification Board, Dhaka) (World Bank Project) - Dhaka, Bangladesh
(2015-01 - 2017-07)
- Managed daily 20+ client accounts, ensuring accurate billing, timely payments, and proper transaction clearance.
- Reviewed and analyzed annual budgets prior to transactions to maintain financial control and prevent overspending.
- Assisted in internal audits to ensure accuracy, compliance, and transparency in financial reporting.
- Collaborated with loan sanction and billing departments to streamline processes and improve coordination.
- Maintained detailed financial records and resolved discrepancies efficiently.
- Supported financial planning and reporting using Microsoft Excel and other office tools.
Finance officer - Al-Bakar Travels - Dhaka, Bangladesh
(2012-02 - 2014-12)
- Organized all the activities of the office and distributed the responsibilities to the employees and monitoring their tasks.
- Schemed the financial, accounting, and audit activities to ensure profitability and minimize the overall cost.
- Met with clients and discussed their travel needs. It included handling their complaints too and refunding money if it is required.
- Coordinated the financial documents of the office for the Annual General Meeting and other meetings of ATAB (Association of Travel Agency of Bangladesh) of which Al-Bakar Travels is one of the life members. The AGMs of ATAB take place in Dhaka most of the time.
- Maintained the liaison with other parties like travelers, airlines, hotels & accommodations, marketing agencies and other Travel & Hajj agencies to get the update to prepare profitable travel packages.
