Providing customer service
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I worked with customer service in a registry office for 17 years in Brazil. I am a competent professional who is always looking to gain more experience in customer service. I am respectful, organized and team player, I have a positive attitude and and I value the quality of the services I provide. Resilient, knowing how to work under pressure, and always seeking to bring positive results to the company I work for.
After arriving in Canada, I worked in cleaning and sanitizing, which makes me a flexible person open to change. Currently, I am looking for new professional challenges that will use all my skills and experience gained during my career.
Sanitizer, Interval House (Toronto-ON)
WJC Property Maintenance Inc.
March 2020 – September 2021
Performed the disinfection of building areas, following site protocols and rules, to minimize risk COVID-19 and maintain public safety;
Properly stored and organized cleaning materials (chemicals), following the requirements of the WHMIS Online Training Program.
Cleaner, Variety Village (Scarborough-ON)
Sierra Alpha Facility Services Inc.
October 2019 – March 2020
Restocked supplies, replacing toiletries, liners and soaps restrooms;
Garbage collecting;
Completed custodial rounds, including sweeping and mop when necessary.
Customer Service, Registry Office Pergentino Maia (Brazil) Registry Office Pergentino Maia April 2002 – March 2019
Provided customer service in person and by phone;
Answered and transferred calls to the office;
Monitored and ordered office supplies;
Prepared documents to send by courier;
Provided administrative duties such as copying, scanning, filing, stamping and typing of documents;
Verified documents carefully to verify the accuracy and integrity of all documentation;
Provided notary services, such as authentication of documents, validation of signatures, and registration of documents;
Managed customer complaints and corrected problems to their complete satisfaction;
Successfully worked with a group of co-workers to meet established company goals and results, and provide excellent customer service.
Bachelor of Business Administration, State University Vale do Acarau (Brazil)
Completed in June 2004.