Food Service Supervisor - Tim Hortons - Canada
(2025-01)
- Supervise daily operations for a team of 15–20 employees, ensuring efficient service and workflow.
- Prepare daily cash reconciliation, sales, and operational reports with 100% accuracy.
- Coordinate employee schedules, attendance, and shift coverage to maintain staffing levels.
- Train and mentor 20+ new employees on company policies, safety, and customer service standards.
- Resolve customer concerns promptly while maintaining compliance with workplace procedures.
- Improved operational efficiency by streamlining shift coordination and employee training, contributing to consistent customer service during peak hours.
Team Member - Tim Hortons - Canada
(2023-08 - 2024-12)
- Served 150–250 customers per shift while maintaining accuracy and excellent customer service.
- Processed cash, debit, and credit transactions with a high level of accuracy.
- Prepared food and beverages following food safety and quality standards.
- Maintained clean and organized workstations in compliance with health regulations.
- Collaborated with team members to meet service targets during high-volume periods.
- Consistently recognized for reliability, accuracy, and strong teamwork, leading to promotion to Food Service Supervisor.
Human Resources Assistant - Brown & Company PLC - Sri Lanka
(2021-05 - 2022-03)
- Assisted with recruitment by screening resumes, scheduling interviews, and coordinating candidate communications.
- Supported onboarding for 30+ new employees, preparing employment documentation and orientation materials.
- Maintained confidential employee records and updated HR databases with accuracy.
- Prepared HR reports, personnel files, and administrative correspondence.
- Responded to employee inquiries regarding HR policies and administrative procedures.
- Improved onboarding documentation processes, ensuring timely completion and accurate employee records.
Office Administrator - Chartered Institute of Personal Management - Sri Lanka
(2017-07 - 2019-01)
- Provided administrative support to faculty, students, and visitors in an academic setting.
- Maintained confidential student records and updated academic databases with accuracy.
- Coordinated student registrations, examinations, meetings, and academic events.
- Prepared reports, correspondence, and official documents using Microsoft Office.
- Responded to student and faculty inquiries while ensuring excellent customer service.
- Improved the organization of student records, enhancing administrative efficiency and document accessibility.
