Senior Project Manager - Digital Channels & Support at Flutterwave Inc (Seconded to Indulge MFB) (2025-01 – Present)
Led the strategic delivery of digital banking initiatives across internet banking, mobile banking, USSD, and card services, managing full project lifecycle from initiation through deployment and optimization
- Defined project roadmaps, scope, timelines, and success metrics, ensuring alignment with business objectives, regulatory requirements, and customer experience goals
- Directed multiple concurrent projects, coordinating cross-functional teams across engineering, product, operations, compliance, and external vendors to deliver high-impact digital solutions
- Established and managed project governance frameworks, including RAID logs, change management processes, and milestone tracking to ensure controlled and timely delivery
- Owned stakeholder engagement at all levels, delivering executive reports, facilitating steering committee meetings, and ensuring alignment across internal and external partners
- Oversaw platform implementation and enhancements supporting 50,000+ active users, ensuring scalability, reliability, and seamless user experience across all digital channels
- Drove performance optimization initiatives, achieving 99.9% system uptime and improving service availability across mobile, web, and card platforms
- Implemented process improvements and operational frameworks that strengthened service delivery, reduced incident resolution time, and enhanced overall system performance
- Mentored and guided team members, fostering a high-performance culture focused on delivery excellence and continuous improvement
Project Manager - Alternative Channels at Flutterwave Inc. (Online & Offline Payment Gateway) (2023-03 – 2024-12)
Led end-to-end delivery of alternative payment channel projects, including Virtual Account Number (VAN) solutions, payout systems, and POS/offline payment platforms, from initiation through deployment and post-implementation review
- Defined project scope, objectives, timelines, and success metrics, ensuring alignment with business goals, regulatory requirements, and customer needs
- Owned project governance processes, including RAID management (Risks, Assumptions, Issues, Dependencies), change control, and milestone tracking to ensure timely and successful delivery
- Led integration of payment solutions with banking partners and third-party vendors, improving transaction processing efficiency and platform scalability
- Oversaw implementation of VAN and payout solutions supporting high-volume transactions, ensuring system reliability, performance, and seamless user experience
- Directed project planning for POS and offline payment expansion, coordinating deployment strategies and ensuring alignment with operational readiness and technical requirements
- Facilitated stakeholder engagement, including executive reporting, steering committee updates, and vendor coordination to maintain transparency and alignment
- Monitored project performance against KPIs, proactively identifying risks and implementing mitigation strategies to prevent delays and service disruptions
- Delivered measurable outcomes including improved platform uptime, faster integration timelines, and enhanced transaction processing efficiency across alternative channels
Project Manager - Payments & POS Infrastructure at Traction Apps Ltd (2021-03 – 2023-02)
Led end-to-end delivery of POS infrastructure and payment system projects, managing deployment and integration of terminals across multiple sectors including banking, telecoms, government, and SMEs
- Defined project scope, implementation plans, and rollout strategies for POS solutions across devices from multiple manufacturers (Mofon, Pax, Nexgo, OrangeBox, Aisino)
- Coordinated cross-functional teams including engineering, vendors, and financial partners to ensure successful deployment and integration of payment terminals
- Managed stakeholder relationships with banks, payment processors, and switching networks, ensuring alignment on project deliverables, settlement processes, and transaction flows
- Oversaw implementation of transaction automation and reconciliation systems, improving accuracy and efficiency of settlement processes across high-volume transaction environments
- Established and maintained RAID logs, proactively identifying risks and resolving settlement discrepancies, achieving over 98% reconciliation accuracy
- Led initiatives to optimize transaction processing and cost structures, collaborating with partners to improve operational efficiency and reduce service disruptions
- Delivered project reporting and performance dashboards to senior stakeholders, providing insights into transaction volumes, system performance, and project milestones
System Support Analyst at Etop Payment Limited (PTSP) (2017-08 – 2021-02)
Performed Management Information System (MIS) data analysis on POS and payment transactions, reviewing thousands of records weekly to identify operational trends, anomalies, and performance insights
- Performed Management Information System (MIS) data analysis on POS and payment transactions, reviewing thousands of records weekly to identify operational trends, anomalies, and performance insights
- Resolved remote technical support requests via phone and email, handling 50+ support tickets weekly and ensuring timely issue resolution for merchants and partner institutions
- Liaised with field support engineers at merchant locations nationwide to diagnose and resolve technical issues, improving service response time and merchant satisfaction
- Prepared and compiled daily, weekly, and monthly operational reports on system performance, support activities, and transaction trends for management review
- Supported additional operational and technical tasks assigned by the Team Lead, contributing to smooth daily operations of the payment support unit
