Diptee Rao

Results-driven IT Project Manager with 6+ years of experience delivering end-to-end software and digital transformation projects. Managed cross-functional Agile teams across multiple projects, maintaining on-time delivery and high stakeholder satisfaction. Led technology transformation initiatives using Scrum and Agile Release Trains, reducing manual processes through automation and cloud adoption.

Owned requirements elicitation, user story creation, and backlog refinement in Jira and Confluence. Tracked KPIs including velocity, defect rate, and burndown using Power BI and Tableau from MySQL databases. Managed stakeholder communication and scope negotiations for internal and client stakeholders.

Proficient in Jira, Aha, Miro, Balsamiq, SharePoint, and SQL. Focused on governance, risk management, and process improvement to increase team velocity over multiple sprints.

IT Project Manager - Thinkific - Vancouver, Canada

(2024-01)

• Led 3 end-to-end digital transformation initiatives over 8 months, reducing manual processes using cloud computing and AI-based assessments. Developed strategic roadmaps and capability assessments for technology transformation, aligning with business KPIs.
• Managed 15+ cross-functional stakeholders (C-level, product, engineering) across 2 projects. Improved client satisfaction scores through structured communication, negotiation, and engagement plans using Confluence for feedback loops.
• Delivered 8 projects within 5% of budget and schedule using Agile, Scrum, and PI Planning. Maintained scope integrity via risk management, governance, and resource planning in Jira and Asana. Reduced project lifecycle delays by 30% through process improvement.
• Owned 4 Agile Release Trains (ARTs), facilitating Program Increment (PI) Planning for 4+ team members. Authored 120+ user stories, refined backlogs, and led sprint planning across 5 scrum ceremonies. Increased release predictability using Aha and Miro.
• Conducted requirements elicitation for 3 product modules, reducing rework by 20%. Created wireframes in Figma, validated via Hotjar and Google Analytics. Improved end-user experience satisfaction within 6 months.
• Tracked 7 key performance metrics (velocity, cycle time) using Power BI. Automated reporting in MS Excel (SQL backend), saving 15 hours/month for the PMO. Managed tools including Trello, GitHub, and MS Visio.

IT Project Manager - Hexaware Technologies - India

(2020-09 - 2023-08)

• Led 4 digital transformation initiatives across CRM and cloud platforms, reducing manual task time by 35% using Agile Release Train and PI Planning. Created 12-month strategic roadmap with capability assessments in Miro.
• Managed 15+ internal and client stakeholders per project, achieving end-user satisfaction score. Used negotiation and liaison to resolve scope conflicts in 6 projects, documented via Confluence and SharePoint.
• Delivered 8 software projects from backlog refinement to deployment. Applied Scrum ceremonies, sprint planning, and backlog refinement in Jira. Reduced risk incidents using risk register and governance reviews.
• Gathered 200+ business requirements across 5 projects using Balsamiq wireframes and Lucid Charts. Authored 150 user stories with acceptance criteria, reducing rework half post-sprint review.
• Allocated teams of 6–10 members across 3 concurrent projects, lowering idle time by 30% via resource planning in Trello. Improved process flow by mapping value streams in MS Visio, cutting cycle time.
• Led Program Increment (PI) planning for 50+ team members across 3 Agile Release Trains. Increased story point velocity over 4 sprints. Managed backlog refinement and Scrum ceremonies in Jira + Confluence.
• Tracked KPIs (velocity, burndown, defect rate) using Power BI and Tableau from MySQL database. Reduced defect escape rate. Wrote 25 user documentation guides for deployed features via Notion.

Bachelors - Computer Science Engineering - Mumbai University