Sahil Verma

I am Sahil Verma, a dedicated professional with a profound commitment to customer service and security in Canada. Back home, I completed a master's degree in chemistry, accompanied by three years of extensive experience in customer service and client relationship management in the finance sector. My expertise is complemented by proficient communication and interpersonal skills.

I consistently excel in ensuring utmost customer satisfaction and cultivating enduring relationships. Currently, I am enrolled in a Post Graduate course in Project Management at Algoma University while being employed as an Access Control Guard at Logixx Security Inc. at Air Canada Cargo (GTAA). I prioritize the preservation of safety and security within the workplace environment, all while upholding professionalism and fostering effective collaboration within the team.

Additionally, I have worked as a Customer Service Representative at an Insurance brokerage for 5 months, where I demonstrated excellent customer service skills.

Wealth & Estate Financial Canada Inc., Mississauga, ON, May 2023 – November 2023

Customer Service Representative

• Ensuring customer satisfaction.
• Developing strong relationships with clients through exemplary customer service.
• Demonstrating excellent sales expertise to enhance company sales and meet targets.
• Actively listening to customer queries and providing comprehensive technical support.
• Proficient in utilizing various salesforce platforms to record sales activities.
• Participating in product training, team meetings, and planning sessions.

Access Control Guard at Air Canada Cargo (GTAA), December 2023 - Present

• Having a Purple RAIC, which allows access to the airsides.
• Excellent customer service skills, guiding individuals to follow workplace protocols (such as wearing PPE kits) and assisting them in dropping off and picking up their packages.
• Control access to restricted areas with precision and professionalism.
• Know how to respond swiftly to alarms and security incidents, accurately documenting events.
• Play a vital role in emergency response operations, maintaining order and safety.
• Foster effective communication with supervisors regarding workplace security measures.

Post Graduate Certificate in Project Management