Saima Ashraf

Able to handle concerns and customer requests professionally and efficiently. Proven ability to work with community and professional groups. Well organized with proven ability to work under pressure, initiate decisions, solve problems, meet deadlines, and achieve results.

Excellent organizational and communication skills, while working independently in a dynamic, demanding, and confidential environment. Assertive team player who has demonstrated leadership abilities and works well with diverse groups. Loyal, co-operative, and dedicated individual who utilizes high energy and enthusiasm when dealing with people.

Sensitive to customer needs while providing quality service.

Store Manager - Bell/Virgin

(2019-01 - 2022-12)

• Maintain and exceed overall store sales performance
• Coach the team to support your execution plans and help achieve objectives
• Analyze data and critically assess the business
• Anticipate opportunities to exceed both external and internal customer expectations
• Attract, hire, and train a high-performing sales team
• Act as an ambassador by professionally representing the Virgin Brand

Sales Associate - Virgin/Bell

• Maintain and exceed overall store sales performance
• Coach the team to support your execution plans and help achieve objectives
• Analyze data and critically assess the business
• Anticipate opportunities to exceed both external and internal customer expectations
• Attract, hire, and train a high-performing sales team
• Act as an ambassador by professionally

Registry Agent - AMA Registries

(2013-01 - 2016-12)

• Accurately complete membership product and service transactions and provide qualified Alberta Registry Services products and services to members in an accurate, timely, and confidential manner
• Provide a qualified assessment of Alberta Health and Wellness applications
• Facilitate sales, renewals, service, and information relative to Membership Accounts, Show Your Card & Save program, AMA Merchandise, and Roadside Assistance Refunds
• Contribute actively to the efficient and effective operation of Registries and Member Services departments
• Identify opportunities to intercept and enhance members' existing services, upgrade membership levels and refer members to other AMA businesses by cross-selling product lines

Personal Banking Representative - Pc Financial Bank

(2010-01 - 2013-12)

• Performs a variety of credit activities including conducting pricing, analyzing, security, reporting requirements, credit advances, renewals, and collections in accordance with established loan policies, procedures, and authorization limits
• Maintains a regular routine of pro-actively soliciting new business through letters, telephone calls and other techniques to generate additional business
• Identifies and develops sales and service opportunities with potential new clients/members. Enhances valued relationships with existing clients/members
• Delivers superior member/client services by processing and balancing a full range of member-related deposit and investment products and services including opening and closing accounts, term deposits and Service Check
• Maintains established procedures with respect to confidentiality, negotiable items, cash transactions, equipment, and surroundings to meet safety, legal and procedural requirements

Store Manager - Bell World

(2003-01 - 2009-12)

• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems
• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries
• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings
• Schedule and coordinate meetings, interviews, appointments, events, and other similar activities for supervisors, which also include travel and lodging arrangements
• Achieved Best Sales Representative Cash Award for two quarters for September 2000 and December 2000

Higher School Certificate - Grade XII

Accredited Mutual Funds Licenced Dealer

OSSA (Oil Sands Safety Association)

CSTS (Construction Safety Training Systems)