Emma Rochon

Dedicated and organized retail professional with over 10 years of experience in operations management, inventory control, and customer service. Proven ability to direct daily operations, manage staff, and resolve issues effectively, demonstrated through roles at Sobeys and Dollarama. Skilled in POS systems and inventory software, with a strong focus on efficiency and customer satisfaction.

Eager to leverage extensive retail background to drive success and optimize operations as a Store Manager at Spice-Haven.

Assistant Manager - Dollarama - Cornwall

(2025-11)

• Facilitated store operations to ensure efficient workflow and high customer satisfaction.
• Assisted in inventory management and meticulously organized merchandise displays.
• Executed precise cash handling processes during register transactions and end-of-day reconciliations.
• Cultivated strong professional relationships with team members.

Supervisor - Sobeys - Shelbourne

(2013-03 - 2024-11)

• Oversaw daily operations, ensuring strict adherence to safety and quality standards.
• Coordinated community room events, non-profit organization gatherings, and special community occasions.
• Leveraged strong leadership and problem-solving skills to maintain team efficiency and optimize workflows.

Customer Service Cashier - Canadian Tire - Ottawa

(2009-02 - 2013-05)

• Processed customer transactions with speed and accuracy using a point-of-sale system.
• Managed cash, credit, and debit transactions with a high degree of accuracy and attention to detail.
• Assisted customers in locating products and provided comprehensive product information.
• Addressed and resolved customer inquiries and complaints effectively.

Owner/Operator - Made To Order - Ottawa

(1999-06 - 2008-09)

• Directed all operational activities to ensure efficient production and timely service delivery.
• Managed comprehensive inventory control and implemented robust supply chain management strategies.
• Cultivated and maintained strong customer relationships by projecting a professional corporate image and responding promptly to logistical and scheduling demands.

High School Diploma - North Dundas District High School (1986-09 - 1990-06)