Cashier and Food Service Associate – Dana Hospitality, October 2022 – Present
Canadian food service management firm
- Taking orders from and delivering to customers in three sections – grill, coffee and bar and handling payments efficiently
- Leading management of restaurant closing, including cash, coffee station, and bar bites and bar station closing
- Developing strong product knowledge, understanding of customer base and verbal communication in helping customers with any questions or concerns
- Managing end-to-end food inventory and assist manager with new produce ordering
- Gaining full, accurate knowledge of food safety, expiration date checking, restaurant cleanliness, and fine dining rules, regulations,
and etiquette
- Expertise in making all kinds of coffee drinks and broad knowledge about alcoholic beverages
Kitchen Cook - Popeyes Louisiana Kitchen, August 2022 – September 2022
International fast food chain
- Took orders from the wait staff and prepared food according to customer preference
- Ensured a high standard of cleanliness and order
- Trained staff in preparation, cooking, and handling of foods
- Monitored and managed cooking tools and ingredients
- Made adjustments to accommodate clients with specific diet and health concerns
Client Service Executive - Rancon Autos, Bangladesh, June 2021- June 2022
Motor vehicle manufacturing and dealership company
- Solved client issues through critical analysis, deep knowledge of resources, the market and understanding of client needs
- Increased client satisfaction and positive feedback, customer retention increased 15%
- Awarded Employee of the Month 5 times
- Skilled at mediating conflict and coming up with useful solutions
- Adept at learning about new products, services and market trends so as to advise clients well
Sales and Customer Service Executive, STORYBOX 360 Bangladesh, January 2019 – May 2021
Event management & wedding firm
- Built on what was a startup wedding firm through client acquisition and increase of service offerings
- Liaised with different client segments like NGOs and large corporates to add an expansive event management wing to wedding firm
- Proven management experience in effectively training and leading two separate teams of 6 sales and customer service representatives to pitch to new clients and ensure timely, appropriate and resourceful service for existing clients
