Sajeewa Sandamali
Customer-focused professional with over 10 years of experience in customer service, sales support, and relationship management
About
Customer-focused professional with over 10 years of experience in customer service, sales support, and relationship management across banking, retail, and professional services. Known for delivering excellent customer experience, achieving sales targets, and supporting team operations in fast-paced settings.
Experience
Bakery In-store Clerk - Real Canadian Superstore - Langford
- Manage daily bakery operations and provide efficient customer service to ensure a positive shopping experience.
Executive Banking Officer – Grade III-III - National Savings Bank (NSB) - Sri Lanka
(2017-01 - 2026-01)
- Manage customer relationships and provide personalized banking solutions while overseeing savings and loan operations.
- Ensure compliance with bank policies and regulatory requirements while actively promoting products to achieve sales targets.
Officer Trainee – Grade III-III - National Savings Bank (NSB) - Sri Lanka
(2016-01 - 2017-01)
- Assisted with operational banking duties, including cash management and cheque processing, to support branch efficiency.
Assistant Manager Accounting and Tax - C J Associates Chartered Accountants
(2014-01 - 2016-01)
- Prepared periodic financial reports and managed client audits to facilitate financial planning.
- Ensured statutory tax compliance and supervised team members to meet organizational objectives.
Management Trainee - C J Associates Chartered Accountants
(2013-01 - 2014-01)
- Assisted in financial reporting, budgeting, and forecasting tasks for senior management.
Marketing Analyst - Kiddies & Toys International (Pvt) Limited - Sri Lanka
(2010-01 - 2011-01)
- Conducted market research and analyzed competitor activity to support strategic marketing initiatives.
- Evaluated marketing campaign effectiveness and assisted in sales forecasting and budget planning.
Management Trainee (Internship) - Kiddies & Toys International (Pvt) Limited - Sri Lanka
(2010-01 - 2010-12)
- Supported data collection and analysis to assist with customer segmentation and targeted marketing strategies.
Education
Master of Global Management - Global Management - Royal Roads University
Bachelor of Business Administration (Special) - Marketing Management - University of Ruhuna (2006-01 - 2011-01)
Advanced Diploma - Management Accounting - The Chartered Institute of Management Accountants (CIMA) (2012-01)
