Sakhr Aamri

Passionate about customer relations, I have always been drawn to roles centered on listening, advising, and supporting clients. Through diverse experience, I have developed a genuine ease in managing customer requests, providing clear and effective responses. Today, I am seeking opportunities in the property and casualty insurance sector, with the desire to grow and evolve in a stimulating environment while putting my skills to work in the service of customer satisfaction.

Internal Service Agent (Personal Property and Casualty Insurance Agent) - Allstate Assurance - Montréal, Canada À distance

(2021-01 - 2024-12)

• Foster client retention by paying meticulous attention to detail and building strong relationships during policy renewals and updates.
• Deliver personalized service as a trusted insurance advisor, developing interpersonal communication and active listening skills.
• Analyze current client requirements and recommend product solutions tailored to their needs, thereby strengthening the relevance of the proposals offered.
• Collaborate with other departments to identify, analyze, and improve processes.
• Update appropriate databases and ensure proper follow-up.
• Liaise with other departments where follow-up will be required to meet client needs.

Receptionist - Hotel Le Gouverneur

(2019-01 - 2020-12)

• Maintain continuity between work teams by documenting and communicating actions.
• Greet clients upon arrival and register them in the system.
• Maintain a clean and safe reception area in accordance with the establishment's policy procedures.
• Represent the front desk by warmly welcoming clients, efficiently registering their arrival in the system, and assigning them rooms suited to their needs.
• Facilitate communication and coordination between teams by rigorously documenting actions taken, to ensure service continuity and quality.
• Respond dynamically and knowledgeably to client questions regarding tourist attractions and regional activities, promoting the local offering.

Customer Service Agent - Nordia - Postes Canada

(2018-01 - 2019-12)

• Diligently resolve client issues by providing tailored solutions, thereby strengthening customer loyalty and the client experience at Canada Post.
• Efficiently assist clients by managing various services, including collection, purchasing of items, account registration, and account cancellation, while ensuring rigorous follow-up to optimize their satisfaction.
• Design persuasive strategies to inform current and potential clients about Canada Post's range of products, highlighting the benefits associated with holding a client account.

Certificate in Personal Property and Casualty Insurance - Property and Casualty Insurance - Autorité des Marchés Financiers (AMF) (2021-01 - 2021-12)

College Studies Attestation - Property and Casualty Insurance - CÉGEP du Vieux Montréal (2020-01 - 2021-12)