Sakshi Sharma

• Second year in Computer Information Systems at KPU.
• Excellent knowledge of networking concepts that include LAN, WAN, and IP technologies.
• Proficient in hardware troubleshooting and maintenance as well as software development in Python and Java.
• Proven ability to resolve complex tasks, with great time-management skills.
• Strong communication and interpersonal skills and quick learner with the ability to collaborate with teams.

 Work Experience

App Developer

Techiosoft Systems Ltd., Burnaby BC

2023-Current

• Creating software applications in a test-driven development environment.
• Updating technical documentation, product specifications, and technical training materials.
• Delivering support training to help customers learn key features.
• Conducting scheduled system upgrades to maximize performance.
• Led essential system upgrades, enhancing performance which is resulting in a more reliable and robust software environment for end-users.
• Created and implemented software applications that boosted efficiency by 20% and garnered a 85% satisfaction rate from internal teams and clients for improved user experience.

Computer Agent

May 2023- Current

• Gaining extensive knowledge in data entry, analysis, and reporting.
• Managing time efficiently to complete all tasks within the deadlines provided.
• Assisting customers with finding the best laptop suited to their needs.
• Working flexible hours when required.
• Knowledge about the latest technology, both hardware and software.
• Efficiently acquired and integrated new software tools, boosting team efficiency by 25%.
• Commended for exceptional customer service, driving a 98% satisfaction rate, and boosting sales through personalized laptop recommendations.

Education

Kwantlen Polytechnic University - Surrey, BC

Computer Information Systems Diploma

2022-2024 (Expected), Co-op option.

• Contributed to 3 group projects that included fixing errors and reviewing partners’ applications throughout the semesters.
• Developed 2 websites suited for computers and mobiles for separate usage. 
• Experienced in presenting individual calculators using C++ language. 
• Learned how to debug and be free from error and now these skills can be used in real life through my CO-OP course.
• Demonstrated ability to manage time effectively and meet assignment deadlines.

(2007-2021)

• Graduated high school. with a 3.90 GPA.
• Major Subjects were Mathematics, Physics, Chemistry, and IT.

• Network technologies.
• Web application development.
• Introduction to Computer Hardware and Software.
• Principles of program structure and Design. 
• Intro Prof & Career Readiness.

Saint Nirankari Mission- Richmond, BC

Volunteer Experience

2017- Current 

• Successfully oversaw the entire event, meticulously registering blood donors' information, and honed communication skills through proactive interactions.
• Enabling engagement with diverse individuals, including fellow volunteers, donors, and recipients.
• Took part in CIBC run for cure in Vancouver 2023.
• Helped to donate food during a pandemic.

• Comp TIA
• IELTS (Overall 8 bands)
• PL-900 License -2024
• PL-200 License -2024

• Painting
• Artificial intelligence
• Blockchain technology
• Mindfulness