Suranjit Paul

Graduate from Fairleigh Dickinson University in Computer Security & Forensics. 11 years experience in Networking & User Support.

May 2020–January 2021

United Financial Limited

User Support Manager (IT Infrastructure Department)

• Served as a bridge, between teams and top-level executives effectively simply communicating details to individuals who may not have technical backgrounds.
• Help desk Management and ticket resolution
• Led comprehensive training initiatives, elevating a team member's proficiency in software development and project management, resulting in improved efficiency and successful project delivery
• Assist the 64 Branch Office through phone calls, emails and face, to face interactions.
• Coordinate product deliveries, schedule appointments, and provide support as needed.
• Monitor data backup servers and users
• Providing Report to the CEO and Head of IT
• Ensure compliance with cyber security policies and procedures regarding documentation, labeling, asset tracking, and quality assurance

Habib Group

Assistant Manager (IT Department)

• Effectively Worked together with executives to ensure that our communication strategies were, in line, with the goals of the organization.
• User Laptop, Hardware requisition resolution, Software Access 
• Led comprehensive training initiatives, elevating a team member's proficiency in software development and project management, resulting in improved efficiency and successful project delivery
• Handle telephone, in-person and email queries from branches and factories, across 10 locations.
• Ensure files are properly organized and maintain records of data.
• Communication and meetings, with vendors to facilitate interactions.
• Purchase IT Products
• Coordinate product deliveries, schedule appointments, and provide support as needed.
• Hardware and Software Troubleshooting
• Network (Switch and Router) and Server (Linux) Monitor
• Providing Report to the DMD, CFO, and Head of IT
• Ensure IT compliance with computer systems regarding documentation, labeling, asset tracking, and quality assurance

Masters of Administrative Science 2023

Fairleigh Dickinson University, Vancouver, BC

Computer Security and Forensics

Bachelor of Science in Engineering 2010

University of Science and Technology Chittagong, BD

Computer Science & Engineering