Salma Samee

Customer-focused retail professional with 6+ years of experience delivering fast, friendly, and accurate checkout service in high-volume environments. Skilled in POS operations, cash handling, loss prevention, and maintaining register integrity. Proven ability to assist customers efficiently, promote store programs, and create positive shopping experiences that drive customer satisfaction and loyalty.

Customer Service Associate - Agora Super Shop - Dhaka, Bangladesh

(2023-07 - 2026-07)

• Assisted customers in identifying needs and recommending suitable products.
• Operated cash registers and processed cash, debit, and credit transactions accurately in a timely and efficient manner.
• Observed checkout activity to identify when assistance or quality checks were required and explained procedures politely.
• Stocked shelves, replenished merchandise, and ensured proper product rotation.
• Promoted Company sponsor programs, including credit services and special initiatives, while assisting customers at checkout.
• Performed store cleaning duties, including sweeping, organizing aisles, and maintaining presentable store areas.

Customer Service Representative - Meena Bazar Super Shop - Dhaka, Bangladesh

(2023-01 - 2023-06)

• Delivered excellent customer service to 80 – 120 customers daily in a fast-paced retail environment.
• Handled high-volume transactions, processing cash, debit, and credit payments using POS systems with high accuracy and efficiency.
• Assisted customers with inquiries, purchases, issue resolution, and product recommendations.
• Maintained register integrity and followed loss prevention procedures to protect company assets.
• Followed safety procedures, proper lifting techniques, and maintained a clean and organized checkout area.
• Maintained well-stocked shelves by replenishing merchandise, organizing displays, and ensuring proper product rotation.
• Assisted customers with bagging purchases and safely handling merchandise during checkout.
• Promoted store programs and assisted customers with additional service during checkout.
• Worked collaboratively with team members to meet daily sales and customer service goals.

Customer Service Officer - Global Islami Bank PLC - Dhaka, Bangladesh

(2019-12 - 2022-12)

• Provided frontline customer service by assisting clients with daily banking transactions, account inquiries, and service requests.
• Promoted banking products and services to customers based on their needs and eligibility.
• Accurately processed cash and non-cash transactions while following bank policies and procedures.
• Resolved customer concerns professionally and escalated complex issues when required.

Master of Management - Management - Crandall University (2026-09 - 2028-04)

Bachelor of Business Studies - Accounting - National University, Bangladesh (2004 - 2008)