Samantha Helene Beaudoin

An analytically-minded Zoology BSc graduate seeking employment to further furnish a varied skill set. With over ten years’ experience in a diverse range of customer-facing roles, I am energetic, driven and dependable. Highly self-motivated, I have a proven track record of working to competing project deadlines and of utilizing a range of media to best analyze and present results. I am very proficient in the use of Microsoft Office and the Google Workspace suite.

Glengower Inn and Pub :  Front of House Services

June 2020 - October 2022, Aberystwyth, Wales

• Tailoring guest experience using extensive product and service knowledge to optimize customer success 
• Focused sales and upselling to meet monthly revenue targets
• Answered and directed incoming calls regarding hotel maintenance requests, booking enquiries and general pub enquiries 
• Monitored and maintained stock levels during shift to ensure seamless service delivery, conducted inventory reports and oversaw waste and recycling records
• Task prioritization to ensure smooth and efficient meal service and excellent customer service in a very fast-paced environment

VIA Rail Canada : Station Services Attendant

Feb 2019 - September 2019, Edmonton, Canada

• Made public announcements in both official languages and provided real-time updates on train arrivals, departures and delays
• Significant flexibility required due to high variability in shift times and durations 
• Liaised with rail operators in a timely and efficient manner and relayed current train information to customers
• Operated and navigated computer booking system 
• Fielded calls regarding the company's services and provided appropriate resources where necessary

Time City English Club : English as a Second Language Teacher

January 2017 - May 2017, Hanoi, Vietnam

• Organized and delivered clear and engaging presentations and learning resources to difficult audiences of highly variable abilities daily
• Corresponded regularly with often demanding parents and supervisors regarding lesson outcomes and goals
• Researched, planned and developed daily lesson plans in accordance to learning goals and school curricula
• Facilitated and oversaw marked improvements in English communication and social skills in students

Aberystwyth University: BSc. Zoology

 2019 - 2022, Aberystwyth, Wales

• Organized and undertook a personal research project involving budgeting, time management and contingency planning. Research findings were presented to colleagues.
• Proficient in the use of Microsoft Office developed over 6 years, including Word, PowerPoint and Excel to analyze complex data sets.