Samantha Optland
Server/Bartender
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About
High-performing and detail-oriented front-of-house professional with experience in high-volume bar and upscale dining environments. Known for driving revenue through strong guest relationships and efficient service, maintaining a 20%
average in tips. Proven ability to manage large guest volumes, maintain service quality under pressure, and consistently exceed sales targets.
Experience
Server & Bartender, JZ’s Pizza
-Built and maintained relationships with returning guests, contributing to customer loyalty and increased sales.
-Maintained an average of 20% in tips, reflecting strong customer engagement, service quality,
and upselling.
-Balanced multiple priorities simultaneously, including order taking, service coordination, and guest satisfaction in a fast-paced setting.
-Managed front-of-house operations, ensuring smooth coordination between bar, kitchen, and floor staff during high-volume shifts.
-Delivered exceptional customer service with an emphasis on warmth, speed, and attention to detail, resulting in positive guest experiences.
-Consistently trusted with peak weekend shifts.
Barista, Ficoa
-Contributed to daily sales through upselling food and drink customizations.
-Trusted with opening and closing responsibilities, including cash balancing and operational setup.
-Prepared espresso-based beverages, teas, and specialty drinks to company standards with attention to detail and presentation.
-Adapted quickly under pressure while balancing speed, accuracy, and customer satisfaction.
-Managed Toast POS transactions accurately and efficiently during peak rush periods.
-Assisted with inventory management, restocking, and monitoring supply levels to support uninterrupted service.
Hostess, Chambers Steakhouse and Supper Club
-Played a key role in maintaining flow during peak hours by strategically pacing seating and coordinating with the service team.
-Handled reservations and guest inquiries across multiple platforms including OpenTable.
-Delivered a polished and professional guest experience in a high-end dining environment.
-Coordinated seating to maximize table turnover while maintaining service quality.
-Assisted servers and bartenders to support overall team efficiency.
-Recognized for professionalism, reliability, and ability to maintain a calm, welcoming atmosphere under pressure.
Education
Smart Serve Certified
Bachelor’s in Fashion Design at TMU
