WorkEQ (formerly ReturnSafe) • Toronto, Canada • 10/2020 - 10/2022
Head Of Product
- Responsible for all aspects of the product lifecycle for ReturnSafe's COVID-19 infectious disease management platform and features.
- Contributed to $6.5M revenue growth in 18 months by defining strategy and influencing product direction through data analysis and customer insights.
- Represented product strategy, vision, and roadmap with internal and external stakeholders
- Reduced average customer onboarding time by 93.3% by developing self-serve application provisioning and configuration management tools.
- Achieved a world-class customer NPS score of 86 by continuously delivering solutions to customer problems.
- Successfully advanced strategic initiatives through adept program management abilities.
- Responsible for maintaining a prioritized list of well-defined user stories for the team.
- Collaborated closely with engineers and designers to ensure that product features were designed and implemented with a focus on solving customer problems.
Progress Software • Toronto, Canada • 09/2017 - 10/2020
Manager, Solution Architecture
- Sold and supported a mobile backend as a service platform called Progress Kinvey and a HIPAA compliant health-care cloud solution called the Progress Health Cloud.
- Represented the voice of the customer when collaborating with the product lead to design and develop features like role-based access control and analytics dashboards based on customer feedback resulting in a 20% increase in customer retention.
- Consistently delivered excellent professional services to enterprise customers, and received overwhelmingly positive feedback for the team on 85% of the engagements. These included training,
data optimization, API development, and implementation of managed cloud features.
- Responsible for responding to RFIs, RFPs, and security questionnaires.
- Enabled global customers to speed up application development and reduce time to market by over
50% by conducting in-person and remote training sessions with their development teams.
- Partnered with customer success managers to secure significant renewals of $600+ in revenue by building strong technical relationships with key decision-makers
Solutions Architect
- Led technical engagements with customers and partners in the Asia Pacific region
- Assisted sales executives by leading proof of technology engagements for potential enterprise customers and responding to RFIs, RFPs, and due diligence security questionnaires.• Played the role of a sales enablement lead for the Kinvey group which included planning,
development, and delivery of collateral to internal and partner sales executives.
Ticketmaster | IOMEDIA • New York, USA • 02/2010 - 05/2017
Director Of Technology
- Managed the product backlog for the Virtual Venue™ product - an immersive virtual box office ticketing experience fully integrated with Ticketmaster's Archtics software, which allowed customers to sell tickets 24 hours a day and generated over 240M in ticket sales as well as demonstrated an 18%
increase in online sales within six weeks of deployments.
- Led a 20 team of remote and onsite technical leads, project managers, and designers.
- Successfully implemented agile methodologies for software development, leading to a successful rollout and widespread adoption within the organization.
Studio Lead, Digital Architecture
- Responsible for the timely delivery of all interactive software development projects and products for the company.
- Led a team of 15 comprising full stack developers, UX/UI designers and QA engineers
- Developed the architecture for all custom cloud-hosted applications and services
Team lead, Digital Interactive Studio
- Researched and developed technology to integrate 3D interactive experiences for mobile and web applications
- Ported legacy flash applications to HTML5 using Backbone.js
Front End Developer
- Developed rich interactive mobile and web applications for Sports & Healthcare clients
Trine Games • 05/2008 - 09/2009
Game Developer
- Contributed to developing Sony's Street Cricket Champions title for PSP and PS2 platforms.
SKILLS & INTERESTS
User Experience, Strategic Thinking, Product Management, Innovation, Amazon Web Services, Full Stack
Development, Product Development, Product Strategy, Leadership, Cross-functional Team Leadership,
SQL, Software Project Management, Scrum, Software Development Life Cycle (SDLC), Software
Engineering, Requirement Analysis, Astrology, Songwriting, Stand up comedy
