Samir Pandya

Customer Service/Administrative skills with positive and professional approach with people. Client preparation and document checks. Knowledge of different EMRs as Oscar, Avaros, Accuro and OHIP billing software Clinic Aid. Strong front desk customer service. Time management and multi-tasking. Under pressure and fast pace working environment experience.

Office Manager - West Mississauga Medical - Mississauga, ON

(2014-01)

• Dealt with WSIB forms, lawyers and insurance requests for the patients.
• Done OHIP billing for FHG and FHO. Submitted to MCEDT and reconciled the RA every month.
• Done cash and cheque calculations for the doctors every month.
• Printed the Outside Use (OU) for all the doctors.
• Advised doctors which patients to roster and de-roster as per the outside use.
• Printed reports and billed the premium bonus codes for FHO patients for the doctors.
• Worked on the OHIP billing errors daily and submitted in timely manner (before 3 months expiry).
• Experience of different EMRs and solving their technical difficulties.
• Resolved the complaints of the patients in regards to the clinic or doctors.
• Scheduled appointments for specialties' like Endocrinology, Gynecology and Pediatrics and handled their queries. Prepared vaccines and given flu shots during flu season.
• Kept client confidentiality.

Health Professional - Dynacare insurance Solutions

(2008-04 - 2021-01)

• Performed phlebotomy and collected urine sample from clients.
• Did vital signs like blood pressure, height, weight and other measurements.
• Paramedicals done for different insurance companies.
• Centrifuged blood and separated serum into the serum vial.
• Arranged pick up for the human specimen via Purolator.
• Solved query of the insurance company.

Diploma - Medical Laboratory Assistant - CDI College (2006-08)

Bachelor of Science - Microbiology (Major), Botany (Minor) - Gujarat University (1995-06)