Senior QA Test Lead NS at NTT Data (Loblaw) (2025-04 – Present)
Served as QA Lead for enterprise retail and e-commerce applications, leading end-to-end quality assurance activities across multiple releases. Managed test planning, test strategy, resource coordination, and defect management while collaborating with business analysts, developers, product owners, and stakeholders in an Agile environment. Oversaw functional, integration, regression, and user acceptance testing to ensure high-quality software delivery.
Coordinated test execution, monitored quality metrics, and drove defect resolution to support timely production releases. Contributed to continuous process improvements by implementing test automation best practices, improving test coverage, and enhancing release quality for customer-facing and back-office applications. Deploying and managing the Test resources for Client's corporate strategic projects.
- Validate applications running on UNIX/Linux servers
- Execute UNIX shell commands to verify logs, batch jobs, and application processes
- Write SQL queries to validate backend data
- Compare database results with application output
- Perform data reconciliation for ETL and batch processing
- Led a team of 8–10 QA engineers in end-to-end test planning, preparation, execution, and release validation for enterprise retail applications in an Agile environment
- Designed and executed end-to-end test strategies for UNIX-based batch and web applications, including SIT, UAT, regression, and production validation across multiple releases
- Performed backend validation using SQL and UNIX shell commands to verify batch processing and data integrity
- Coordinated SIT, UAT, Regression, and Production validation across multiple releases
- Managed defect lifecycle using Jira and collaborated with developers to resolve critical production issues
- Reviewed test plans, monitored execution and quality metrics, and provided status reports to business stakeholders while coordinating defect resolution with development teams
- Experience in leveraging professional networks to identify client pursuits and thereby building the business
- Aligning with Engagement Managers to define and establish the best practices, process and standards for the Project on key deliverables
Senior QA Test Lead NS at NTT Data (Point32health) (2022-04 – 2025)
Point32health is nationally recognized for its commitment to providing innovative, high-quality health care coverage. The plan offers members and employers an array of health management programs, which support evidence-based approaches to health and wellness.
- Deploying and managing the Test resources for Client's corporate strategic projects
- Coordinating, designing, implementing testing for complex admin systems
- Prepare resource forecast for next 90 days and review it with managers monthly
- Defined project test scope, developed high-level test strategies, conducted walkthroughs with business and UAT teams, managed test execution, and delivered status reporting
- Coordinated with automation and performance testing teams, reviewed execution reports, and aligned testing activities with development, technical, and UAT teams throughout the project schedule
- Coordinate with Development, Technical and UAT teams throughout the Project schedule
- Tracking of QA team performance and providing feedback for mid-year and year end appraisal cycles
- Understanding business requirements and ensuring end to end testing including vendor coordination
- Experience in leveraging professional network to identify client pursuits and thereby building the business
- Aligning with Engagement Managers to define and establish the best practices, process and standards for the Project on key deliverables
- Responsible for test estimation, resource planning, test-environment establishment, and QA engagement strategy at the project level
Test Lead (SIT & UAT) at IBM (Northern Trust) (2018-08 – 2022-02)
Northern trust is the major bank in UK developing the application for both web and mobile using this online application investor can trade on different available funds in the market for UK and Ireland region as well as the fund manager can assist the investors regarding the investments and exceptions for the trades that are being placed.
- Analyzed the Business Requirements, Functional Requirements, Technical Specifications, Navigational Specifications, and Technical Architecture documents
- Corrected Reusable Test Plan, Test Script, Status Report Templates
- Provided Status Reports and Defect Reports in a Graphical Representation
- Responsible for test planning and execution for web and mobile investment applications supporting investor trading and fund-management activities
- Executed automated test cases using IGNITE and performed mobile testing using Perfecto
- Performed the mobile testing using Perfecto
- Integrated with developers to discuss technical problems, reported defects using JIRA, and performed cross-browser and cross-platform testing across different browsers and operating systems
- Working with Business analysts regarding any missing piece of information in the Business requirements/Specification documentation
- Created UAT Test Plan
- Provided subset of Functional Test Cases to UAT team
Quality Assurance Analyst QC at SSQ Insurance (2016-03 – 2018-07)
SSQ insurance legacy system is being migrated from old legacy mainframes application to a new Guidewire PolicyCenter and ClaimCenter web applications. Using new Guidewire Online application the following can be performed Automating Policy Administration, Claims Processing and Billing Activities.
- Worked as Quality Assurance Analyst in testing the migration and conversion process of Guidewire project
- Gathered Conversion project strategy and understood the conversion process and conversion time lines
- Understood the functional and business requirements of the project by organizing review sessions with BA
- Worked closely with Test Coordinator and Project manager
- Involved in the creation of Master test plan by outlining test assumptions, risks, timelines, roles and responsibilities, build management, entry/exit criteria and deliverables
- Worked closely with the ETL and Development to understand the conversion process
- Created specific test scenarios by identifying the test policy data in conversion cycle
- Performed Comparative Testing by validating the data from oracle database to the legacy database
- Identified and reported data mapping, data integrity, data corruption issues to the ETL Dev teams
- Reported the conversion defect issues in Quality Center with proper priorities and severities
- Retested the conversion cycle after defect fixes
- Executed the test cases from Quality Center and tracked results
- Successfully automated UFT test scripts
- Validated all the policies in the MLIA system and compared to Legacy system (Auto)
- Regression testing was performed using QTP upon receiving new builds and updated the Scripts
- Created detailed Test Scenarios & Test cases according to the requirements for the online application
- Documented test scenarios and test cases for online and stored them in HP ALM (Quality Center)
- Executed Functional test cases from Quality Center to validate the Online functionality
Quality Assurance Analyst (SIT & UAT) ON at Mitel Communications - HCL Systems (2014-02 – 2016-02)
As part of this project Desjardins bank in integrating both Personal, Commercial banking with Investment banking so that customer can transfer funds from Personal or Commercial accounts to Investment accounts with Single Sign On (SSO). After the integration customers will be receiving account statements that includes transactions related to Personal, Commercial and Investment banking
- Understood requirements, creating the Test strategy, developing Test Plans, Test Cases and executing the same
- Performed black-box, regression, functional, performance, integration, and ad hoc testing for the integration of personal, commercial, and investment banking applications
- Performed cross browser and cross platform testing on different browsers and operating systems
- Defined test cases and developed automation scripts using Quick Test Professional
- Ensuring the monitoring product delivery schedules using MS Project
- Monitored and maintained regular/ timely updates on progress using Rational Clear Case
- Designed a UFT automation framework for use at the client site
- Prepared manpower estimates for QA activities and prepared status reports reflecting current and projected workloads in MS Project
- Integrated with developers and discussed technical problems, reported bugs and supported development team
- Used JIRA for bug tracking and used Jira Zephyr plugin for writing the test cases
