Sanjouna Suntoo

Dynamic and articulate marketing professional with strong communication and relationship-building skills. Proven ability to engage clients, understand their needs, and deliver creative, results-driven solutions. Innovative and proactive, with a talent for generating fresh ideas and contributing strategic insights to projects and campaigns. Seeking to join an ambitious organization where I can leverage my expertise in marketing and client engagement while continuing to grow and add value.

Marketing Specialist - Best Deals LTD - Mauritius

(2024-01 - 2026-03)

• Manage the company's presence on various social media platforms (Facebook, Instagram, Tiktok, LinkedIn.)
• Create, schedule, publish and share engaging content in line with our brand and marketing strategy
• Utilize social media analytics tools to track and improve content performance, identify trends, and optimize our social media strategy
• Align social media campaigns with other marketing efforts
• Drive sales through engaging content
• Promote and increase followers on our social medias
• Conduct competitive analysis to monitor industry trends and inform our social media strategy
• Create, Edit, test and review our product and services
• Update and create content and close sales on our website
• Create, edit, record and compile

Licensed Administrative Specialist - Square One Insurance Services - Canada

(2021-07 - 2023-11)

• Helping customers with insurance-related questions and policy details
• Processing insurance applications, renewals, and changes
• Checking customer documents to make sure they met requirements
• Maintaining accurate customer records and updating information as needed
• Explaining insurance policies and coverage options in simple terms
• Working with the insurance team to solve customer issues
• Following industry rules and company policies while handling insurance tasks
• Taking inbound calls related to billing inquiries and claims submissions
• Following up on billing-related activities
• Contributing to quality control initiatives

Front desk staff - Coast Vancouver Airport Hotel

(2021-04 - 2021-07)

• Warmly greeted incoming guests and provided information regarding policies and amenities
• In depth knowledge of computing bills, collecting payments
• Booked reservation as required
• Handling phone calls and enhanced guest satisfaction by answering inquiries about business operations, resolving concerns, and developing solutions to guest concerns
• Verify that revenue from all sources is accurately balanced, follow-up and fix all discrepancies

Inventory Associate - WIS International

(2020-12 - 2021-04)

• Maintain accurate stock records and schedules
• Conducted monthly, quarterly, and yearly inventories of store stock
• Rotated stock by code and receiving date
• Entered data into 750 Smart Data Captured terminal to load and manipulate data and to produce the report
• Followed proper selection procedure as established by the company

E-Reservation Agent - Connections DMC LTD

(2018-04 - 2018-11)

• Address all customer queries in a polite, accurate, and timely fashion
• Continually worked to enhance the company's reputation by providing quality and timely service
• Worked well with upper management to ensure good customer relationships
• Helped to maintain and boost customer loyalty by expressing consideration for customers

Product and Data Administrator - Connections DMC LTD

(2017-12 - 2017-12)

• Inputting customer/Hotels/descriptions/car hire/transfers seasonal contracting rates within time limits on the B2B system
• Update stop sales/ special offer received from hotel on the B2B system
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output

Sales and Marketing Trainee - Sugar Beach Resort

(2017-01 - 2017-02)

• Work in close collaboration with the sales specialist and the sales coordinator
• Take part in the event planning and procedures
• Corporate and familiarization trip

Post Baccalaureate Diploma - Marketing - Thompson Rivers University

Bachelor of Commerce - Tourism Management & Marketing - Curtin University of Australia