Santiago Rey

• Strong communication skills, listen effectively, describe and explain information to others effectively understanding personal and cultural differences
• Excellent customer services
• Prioritize duties, manage time effectively, highly motivated toward goal achievement
• Follow required policies and procedures abiding by personal and professional ethics
• Punctual and reliable.
• Keep a positive attitude and a good sense of humour

SVS Marketing

November 2022 - today

• Shipping department, managing orders to fulfill. Liaison with FEDEX, UPS, and Purolator to ship and handle orders

January 2020 - October 2022

• Invoicing and fulfilment for sales orders .
• Completing sales orders for Shipping Department. Printing labels and compare prices for different curriers such as Purolator, UPS, FedEx etc. 
• Account payables, receivables, and support for payroll
• Customer services: incoming calls from customers.

November 2017 - September 2019

• Shipping department, managing orders to fulfill. Liaison with FEDEX, UPS, and Purolator to ship and handle orders
• Verify that the location of the products are the same in the system and physically at the warehouse 

Toronto, 2014 – 2017

• Follow up on open orders and resolving unshipped orders.
• Responsible for electronic data transfers (EDI) between DYA and suppliers.
• Team lead for bi-annual trade show activities.

Toronto, 2012 – 2014

• Bookeeping for small companies, entering data, paying monthly taxes and filing using quickbooks.

Toronto. 2009 - 2012

• Assist with all intake process and provide accurate and timely information to clients, part of LINC for Seniors, assisted all aspects of Seniors ESL students.
• Successfully identify and resolve customer problems which lead to excellent customer relations 
• Follow through with tasks according to priorities and deadlines 

• Work as front desk receiving incoming calls from possible COSTI Clients.

Four years towards B. Ed. Central University of Venezuela.

Caracas, Venezuela. 1985-1989