Senior Business Analyst
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Certified Business Analyst Professional (CBAP) - UAE
Information Technology professional with 10+ years of overall IT experience in business analysis, consulting, project management and client success across IT Service Management.
Experience in IT Operation, experienced delivering, managing, and improving service.
Lead business analyst and Liaison between Product/Business and technology team in envisioning and implementation of ServiceNow cloud platform across Global infrastructure services.
Expertise in service catalog management enables me to effectively translate business requirements into intuitive and user-friendly catalog designs that enhance user experience and improve self-service adoption.
Mapped the requirement to the best in-class ITSM platforms and recommended the best solution based on the multiple factors.
Experience with ServiceNow modules: SDLC, Change, Incident management, Problem management, Service Catalog, Email Integrations, Request Fulfillment, and CMDB, all following ITIL recommendations.
Bachelor Of Engineering in Electronics and communication
