Sara Cavaiola

I am seeking a customer service position where I can apply my strong communication skills, attention to detail, and passion for helping others. I aim to contribute to a positive customer experience by resolving issues efficiently, building strong relationships, and representing the company with professionalism and care.

Administrative Inventory Clerk at The Adecco Group (2021)

• Maintained accurate inventory records using inventory management software
• Received, inspected, and recorded incoming stock and materials
• Coordinated with suppliers and vendors to ensure timely delivery and correct quantities
• Managed data entry and filing of inventory-related documents and shipping records
• Assisted with administrative duties such as record keeping, and maintaining office supplies

Easyline Call Centre at TD Bank (2019)

• Responded to high-volume inbound calls, assisting customer with everyday banking needs and account inquiries
• Resolved client issues efficiently while ensuring a positive customer experience and adhering to bank policies
• Supported customers with online and mobile banking, including password resets and technical troubleshooting
• Promoted relevant banking products and services to meet client needs and contribute to team goals
• Accurately documented customer interactions in CRM systems while maintaining confidentiality and compliance standards

Call Centre Agent/Email Support at Minacs Worldwide (2010 – 2017)

• Responded to customer inquiries via phone and email, providing accurate information and timely resolutions
• Handled billing, technical, and service-related issues while maintaining a professional and customer-focused approach
• Drafted clear, personalized email responses in line with brand tone and support guidelines
• Logged all interactions in CRM systems to ensure proper follow-up and case tracking

Call Centre Agent at Minacs Worldwide (2001 – 2005)

• Assisted OnStar subscribers with billing inquiries, subscription payments, and account adjustments to ensure accurate service charges
• Resolved billing disputes and clarified charges related to service plans, helping to maintain high customer satisfaction
• Educated customers on billing processes and OnStar subscription options to prevent recurring issues
• Documented all billing interactions and resolutions accurately in CRM systems, adhering to company policies and privacy standards

Certificate in Call Centre Operations – Centennial College (2000 – 2000)