Sarah jane Dano

Organized, dependable, and detail-oriented professional with 9+ years of management and administrative experience in fast-paced restaurant environments in Canada and the Philippines. Skilled in coordinating daily operations, maintaining records and documentation, scheduling, staff onboarding, handling confidential information, communicating with diverse individuals, and resolving issues professionally. Strong computer, organizational, interpersonal, and time-management skills with the ability to prioritize multiple tasks and work independently or as part of a team.

Seeking an Administrative Assistant position where I can apply my strong organizational and people skills to support efficient day-to-day office operations.

Shift Manager / People Manager - McDonald's - Vanderhoof, BC, Canada

(2021-12)

Provide daily administrative and operational support to management and employees in a busy, fast-paced environment.

• Maintain accurate employee records, documentation, schedules, and required workplace reports.
• Assist with employee onboarding, orientation, training, and completion of required documentation.
• Coordinate employee schedules, assignments, and daily staffing requirements.
• Communicate professionally with employees, management, customers, and external contacts.
• Handle confidential employee information and workplace matters with professionalism and discretion.
• Respond to questions, concerns, and requests in a timely and professional manner.
• Organize daily priorities, coordinate multiple tasks, and ensure deadlines and operational requirements are met.
• Prepare and maintain workplace documentation and records according to company procedures.
• Monitor compliance with workplace policies, safety requirements, and operational procedures.
• Train, coach, and support employees while maintaining accurate training and performance information.
• Assist management with resolving operational issues and coordinating solutions.
• Maintain an organized, welcoming, and professional work environment.
• Demonstrate strong attention to detail while managing multiple responsibilities during busy periods.

Restaurant General Manager - KFC - Bacoor, Cavite, Philippines

(2015-01 - 2021)

Managed daily administrative and operational activities for a high-volume restaurant.

• Prepared and maintained reports, employee records, schedules, operational documents, and other required paperwork.
• Coordinated staff schedules, assignments, attendance, and daily operational requirements.
• Supervised, trained, and supported employees while maintaining accurate personnel information.
• Assisted with hiring, onboarding, training, and orientation of new employees.
• Communicated regularly with employees, customers, senior management, and other stakeholders.
• Handled confidential employee information and workplace concerns with professionalism and discretion.
• Responded to customer inquiries, complaints, and operational concerns and followed up to ensure appropriate resolution.
• Organized priorities and managed multiple administrative and operational tasks in a deadline-driven environment.
• Maintained accurate documentation and completed required reports within established timelines.
• Coordinated supplies, inventory, and operational resources to support daily business needs.
• Ensured records and workplace documentation were organized and readily available when required.
• Handled unexpected situations and emergencies calmly while coordinating appropriate responses.
• Build positive working relationships with individuals from diverse backgrounds.
• Supported a professional and respectful workplace through effective communication and organization.

Bachelor of Science - Business Administration - EARIST College (2006 - 2010)