Sarita Wadhawan

Results-driven IT Support & Customer Success professional with 8+ years of combined experience in technical infrastructure management, user support, and high-volume customer service. Master's degree holder (MCA) with proven expertise in O365 administration, network troubleshooting, and leading technical teams. Demonstrated ability to translate complex technical solutions into customer-centric outcomes while managing 50+ daily interactions and maintaining 95%+ customer satisfaction.

Seeking Technical Support

Manager or Customer Success Manager role to leverage hybrid IT/business acumen.

Quality Controller - GoodFood Market Corp. - Calgary, AB

(2019-01 - 2020-12)

• Improved product consistency by implementing enhanced inspection procedures.
• Maintained 100% compliance with food safety and quality standards during audits.
• Train new team members on produce knowledge, customer protocols.
• Contributed to reducing customer complaints through effective quality control measures.
• Conduct quality inspections of raw materials, in-process products, and finished goods.
• Monitor production processes to ensure compliance with food safety and quality standards.
• Perform product sampling, testing, and documentation of results.
• Maintain quality records and prepare inspection reports.
• Assist with internal and external audits.
• Work closely with production teams to improve product quality and reduce waste.

IT Technician & Systems Administrator - Lord Mahavira Jain Model School - India

(2015-01 - 2018-07)

• Managed comprehensive IT infrastructure for 200+ users; provided on-site and remote technical support with average resolution time of 2-4 hours
• Administered Microsoft O365 environment: created/managed user accounts, assigned licenses, reset passwords, configured Outlook profiles for 200+ staff and students
• Installed and configured desktop computers, laptops, peripherals, and printers; upgraded operating systems and software across the organization
• Managed network infrastructure; diagnosed and resolved connectivity issues; implemented and maintained antivirus software with scheduled security scans
• Maintained software licensing inventory and vendor relationships; coordinated with hardware/software vendors to ensure timely product delivery
• Delivered IT training to operational staff and management; documented procedures and created job reports for audit compliance

Master of Computer Applications - MCA - Punjab Technical University Jalandhar, India

Bachelor of Computer Applications - BCA - Punjab Technical University Jalandhar, India

Training Certificate - PHP Web Development - Corel IT Services (p) Ltd. Jalandhar, India