Seema Mittal

Experienced client service professional with a background in financial services, banking, and retail sales. Known for strong communication, problem-solving abilities, and a commitment to delivering exceptional client experiences. Motivated by opportunities to contribute to meaningful, customer-centric initiatives.

Financial Sales Representative/Lending Specialist - Cash 4 You - Woodstock, ON

(2026-01)

• Processed loan applications by verifying customer documentation, evaluating eligibility, and ensuring compliance with lending policies and regulations.
• Educated customers on loan products, repayment options, and financial services while delivering personalized, solution-oriented support.
• Managed cash transactions, loan payments, and daily balancing with a high degree of accuracy in a fast-paced environment.

Sales Manager - Aden Footwear & Fashion - Woodstock, ON

(2009-01 - 2025-09)

• Led daily store operations, coached sales associates, and drove team performance to consistently achieve sales goals.
• Built strong customer relationships by providing personalized service, resolving escalated concerns, and enhancing the overall shopping experience.
• Managed inventory, merchandising, and sales performance to optimize store operations and revenue growth.

Client Service Representative - CIBC - Toronto, ON

(2011-02 - 2011-11)

• Promoted banking products and services by identifying client needs and providing tailored solutions, leading to increased customer retention and cross-selling success.
• Handled cash, cheque, wire-transactions, fund transfers, and debit/credit card orders accurately and efficiently.
• Maintained security of customer accounts and confidentiality of customer personal information.

Customer Service Representative - CitiFinancial - Toronto, ON

(2007-06 - 2008-06)

• Assisted customers with account management, including billing inquiries, payment processing, and loan servicing.
• Collaborated with cross-functional teams to identify and escalate complex issues to ensure timely resolution and continuous improvement of customer service processes.

Customer Service Representative - Bell Canada - Toronto, ON

(2004-11 - 2007-06)

• Educated customers on available products, plans, and promotions, offering personalized recommendations to enhance customer service experience.
• Resolved billing inquiries, troubleshooting technical issues, and assisted customers with account changes for Bell Canada's mobile, internet, and television services.

Bachelor of Commerce and Economics - Commerce and Economics - University of Mumbai (1991)