Customer Service
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I'm a proactive, self-motivated, reliable, responsible and hard working professional looking for an entry-level position to enable the use of a friendly personality and multitasking skills.
August 2023 - Present
Greet customers in a friendly manner, Take orders accurately and deal with payments (cash/card)
Make and prepare customer orders with accuracy and efficiency. Packing the orders and serving customers at the counter.
Looking after customer needs in the dining area.
Keeping all the areas and equipment clean and tidy.
September 2021 – July 2023
Responsible for providing expertise or general support to teams in reviewing, researching, investigating, negotiating and resolving all types of appeals and grievances.
Respond to expedited requests and solve routine problems by following established procedures.
Analyze and identify trends for appeals and grievances.
June 2019 - August 2021
Responsible for the accurate processing and completion of medicare claims.
Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims within turnaround standards.
Consistently meet established productivity, schedule adherence and quality standards.
August 2017 - April 2019
Responsible for training individuals and groups in order to adapt new computer applications or software programs.
Plan, prepare and research lessons.
December 2015 – July 2017
Handle cash, credit, or check transactions with customers. Scan goods and collect payments and ensure the pricing is correct.
Bag, box, or wrap packages carefully and maintain clean and tidy checkout areas.
Creating a welcoming environment by greeting all customers as they walk through the doors.
Providing excellent customer service by ensuring the customer takes priority and answering any questions they have.
Maximizing sales opportunities to achieve store targets. Ensuring adherence to operating and security procedures at all times.
Keeping knowledge up-to-date of all collections, product information, promotions, and rewards programs at all times.
Post Graduation Certificate in Project Management from Cambrian College of Applied Arts and Technology, Greater Sudbury, ON
