Seemant Topwal

Detail-oriented and customer-focused hospitality professional with hands-on experience in night audit operations, front desk services, guest relations, payment processing, and daily financial reporting. Experienced in reconciling cash and credit card transactions, reviewing guest folios, identifying posting discrepancies, and completing daily hotel audit procedures. Skilled in handling guest concerns professionally, working independently during overnight shifts, and maintaining accurate hotel records.

Seeking to contribute strong financial accuracy, customer service, and hotel operations skills in a Night Auditor position.

NIGHT AUDITOR / GUEST SERVICE ASSOCIATE - Admiral Inn - Mississauga, Ontario

• Execute nightly audit procedures and close the hotel’s daily business cycle.
• Roll the Property Management System to the next business date while ensuring transactions are accurately posted.
• Reconcile cash, credit card, bank transfer, city ledger, and other payment transactions against PMS records.
• Review guest folios, room charges, taxes, discounts, packages, allowances, and adjustments to identify discrepancies.
• Verify revenue and departmental reports and ensure operating totals match PMS and supporting records.
• Generate daily occupancy, ADR, RevPAR, revenue, room statistics, and audit reports for management.
• Investigate unusual transactions, no-shows, voids, complimentary rooms, rate discrepancies, and posting errors.
• Perform guest check-ins and check-outs while maintaining excellent customer service standards.
• Handle guest concerns professionally and provide appropriate solutions.
• Use the Five Star Property Management System to support front desk and hotel operations.
• Process cash and credit card payments accurately while maintaining confidentiality and financial accuracy.

GUEST SERVICE ASSOCIATE - Hilton Garden Inn Bani Square - Gurgaon, India

• Welcomed and registered guests and completed efficient check-in and check-out procedures using Opera PMS.
• Processed reservations, guest billing, payments, and account transactions accurately.
• Assisted guests with inquiries, special requests, complaints, and service concerns.
• Coordinated with housekeeping and maintenance departments to resolve guest issues promptly.
• Provided information regarding hotel services, amenities, and local attractions.
• Maintained accurate guest records and prepared front office reports.
• Supported daily cash and credit card transaction handling.
• Delivered professional service while following hotel standards.

BARTENDER – FOOD & BEVERAGE DEPARTMENT - Radisson Blu Downtown Toronto - Toronto, Ontario

• Delivered professional customer service in a fast-paced hotel environment.
• Processed Visa, Mastercard, American Express, and cash payments accurately.
• Maintained accurate transaction records and submitted payment information to the front desk at the end of each shift.
• Supported smooth daily operations through teamwork and effective communication.
• Developed strong guest relations and problem-solving skills.

POSTGRADUATE STUDIES - HOSPITALITY AND TOURISM OPERATIONS MANAGEMENT - Fanshawe ILAC Toronto Downtown

BACHELOR OF SCIENCE - HOSPITALITY AND HOTEL ADMINISTRATION - IHM Hamirpur