Sehajpreet Kaur

Results-driven retail leader with hands-on experience managing front-end operations, coaching high-performing teams, and delivering consistent guest satisfaction. Skilled in opening/closing procedures, conflict resolution, and inventory control, with a proven record of fast advancement into leadership roles. Seeking a full-time position to apply strong leadership skills and drive operational efficiency.

Customer Service Manager (CSM) / Cashier - Walmart - Edmonton, AB

(2025-01 - 2026-06)

• Supervise a front-end team of up to 15 cashiers and customer service associates per shift, ensuring optimal coverage and smooth daily operations.
• Resolve complex customer escalations with a calm, professional approach, consistently securing positive guest outcomes.
• Audit cash drawers, conduct secure vault drops, and investigate register discrepancies to enforce strict financial compliance.
• Partner with store leadership to execute daily operational goals, onboard new hires, and enforce safety protocols.

Night Supervisor - A&W - Edmonton, AB

(2024-09 - 2025-01)

• Promoted to management after four months of consistent performance to oversee all overnight operations, staff, and logistics.
• Managed restaurant opening and closing checklists, ensuring full compliance with food safety, sanitation, and health guidelines.
• Reconciled daily sales reports, verified cash floats, and prepared secure bank deposits with zero discrepancies.
• Directed the nightly team, delegating cleaning, food preparation, and restocking tasks to ensure a smooth morning transition.
• Prepared food and beverages quickly and accurately, even during high-volume periods.

Cashier / Team Member - A&W - Edmonton, AB

(2024-05 - 2024-09)

• Promoted to Night Supervisor within four months based on strong work ethic, punctuality, and leadership potential.
• Handled high-volume cash and digital transactions accurately across drive-thru and front-counter POS terminals.
• Maintained high speed-of-service standards during peak rush hours while delivering friendly, high-quality customer service.

Administrative Assistant - ASAPP Info Global Services Pvt. Ltd. - Delhi, India

(2021 - 2023)

• Managed daily office operations, coordinated executive calendars, and maintained digital filing systems to improve data retrieval speed.
• Handled client inquiries via phone and email, routing communications to the appropriate departments and resolving basic administrative issues.
• Prepared detailed weekly operational reports, managed office supply inventory, and assisted with internal bookkeeping tasks.

Business Administration – Management - Management - Northern Alberta Institute of Technology (NAIT) (2026)