System Support Technician
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A versatile and results-driven IT professional with a strong motivation to excel in the technology sector. Demonstrates advanced problem-solving abilities, with a proven track record of identifying issues and implementing effective, data-informed solutions. Skilled in data analysis, troubleshooting, and working efficiently under pressure while maintaining a high level of professionalism.
Brings excellent interpersonal and communication skills developed through diverse work experiences in technical support, administration, and collaborative environments. Known for being approachable, adaptable, and dependable, with a mature and flexible attitude toward achieving objectives. Combines technical expertise with a proactive, entrepreneurial mindset to contribute meaningfully to team and organizational success
Experienced IT professional with a diverse background in system support, data entry, and network administration. Proven ability to troubleshoot technical issues, support end-users, and maintain secure and efficient IT environments. Skilled in using tools like Wireshark for network analysis and diagnostics, and experienced in working within structured, high-volume call centre environments. Demonstrates strong communication skills, adaptability, and a commitment to delivering reliable technical solutions in both public and private sector roles.
Algonquin College — Computer Systems Technician
September 2019 – December 2020
Ottawa, Ontario
2008 – 2012
Accra, Ghana
