Shackoya Powell

Dedicated and customer-focused professional seeking a customer service position where I can utilize my strong communication skills, problem-solving abilities, and experience in retail, hospitality and childcare to deliver positive customer service and support team success.

Lounge Assistant - Plaza Premium Lounge - Toronto Ontario

(2025-07)

• Maintain a clean, organized, and welcoming lounge environment for guests
• Set up, monitor, and replenish buffet stations while ensuring food safety standards
• Assist with food preparation, beverages, and presentation of guest services
• Monitor food temperatures and storage to meet health and safety regulations
• Support dishwashing, sanitation, and overall cleanliness of kitchen and lounge areas

Supervisor - Tommy Hilfiger - Halton Hills, Ontario

(2022-08 - 2024-06)

• Supervised daily store operations and ensured compliance with company policies
• Trained and coached team members to improve performance and productivity
• Resolved customer concerns and escalations professionally
• Assisted with inventory control, merchandising, and loss prevention
• Managed opening/closing duties, including cash handling and reporting

Lead Stock Associate - Lowe's - Brampton, Ontario

(2021-04 - 2024-12)

• Managed inventory levels and replenishment using sales trends and system data
• Executed merchandising strategies, including planograms and product displays
• Operated warehouse equipment safely to transport and organize stock
• Assisted customers with product inquiries while maintaining sales floor standards
• Coordinated shipments, pricing updates, and stock organization for efficiency

Home Childcare Provider - Self-employed - Brampton, Ontario

(2018-01 - 2021-04)

• Provided a safe, structured, and nurturing environment for children
• Planned daily routines, meals, and activities to support development
• Assisted with homework and encouraged positive behavior and communication
• Maintained cleanliness, organization, and detailed care records

Highschool Diploma - James Cardinal McGuigan High School (1999-06)