Shade Grâce

Bilingual (French/English) and a recent graduate in business administration from the University of Ottawa, I have gained solid experience supporting diverse groups, coordinating files, and building client relationships. Accustomed to dynamic environments, I know how to build trusting relationships, identify needs, and provide thorough, personalized follow-up. Organized, empathetic, and solution-oriented, I hope to contribute to students’ academic success through structured, supportive, and effective guidance throughout their studies.

Intern – Coordination and Marketing - Gloucester Dragons Soccer Club - Ottawa (Ontario)

(2026-01 - 2026-04)

• Managed multichannel communications (email, telephone, social media) with members, sponsors, and partners
• Proactively followed up on partnership and sponsorship files, meeting deadlines and commitments
• Supported members and resolved problems with empathy and professionalism
• Coordinated logistics for community events and promotional activities
• Created content (Canva, Instagram, Facebook, X) to inform and engage stakeholders

Intern – Administrative Support and Client Coordination - Maroc Enseigne - Rabat (Maroc)

(2024-02 - 2024-04)

• Updated client databases (CRM) to ensure thorough file follow-up and client segmentation
• Drafted and formatted administrative and analytical reports
• Coordinated client communications, followed up on requests, and provided administrative support to teams
• Tracked data and produced dashboards in Excel

Customer Service Representative - Sodexo - Musée canadien de l’histoire et Musée canadien de la guerre, Gatineau (Québec) / Ottawa

(2023-09 - 2025-01)

• Welcomed visitors and provided customer service in French and English
• Sold tickets and gift shop items, processed payments (cash, debit, credit) at the point of sale, and carefully managed the cash register
• Answered visitors’ questions about museum exhibitions, services, and activities

Co-op Intern – Coordination and Customer Satisfaction - Sodexo - Musée canadien de l’histoire et Musée canadien de la guerre, Gatineau (Québec)

(2023-05 - 2023-09)

• Collected, summarized, and analyzed customer satisfaction data to support management decisions and improve service quality
• Provided logistical support for coordinating cultural events and communicated regularly with internal and external stakeholders

Crew Member - McDonald’s - rue Bank, Ottawa (Ontario)

(2022-09 - 2023-04)

• Provided customer service, took orders, and processed transactions in a high-volume environment while meeting quality standards

Volunteer – Logistical Support - Rendez-vous Improvincial (RVI) - Ottawa (Ontario)

(2026-02 - 2026-02)

• Supported participants and coordinated logistics for an improvisation event involving teenagers

Bachelor of Commerce - International Management - École de gestion Telfer, Université d’Ottawa (2021 - 2026-04)

Academic Exchange - Audencia Business School (2025-09 - 2025-12)