Management Trainee/Supervisor at Fresh Street Market (2025-01 – Present)
- Spearheaded daily store operations and supervised a 10+ member team, implementing a structured task-delegation matrix that boosted overall shift workflow efficiency by 15%.
- Directed floor execution during high-traffic peak hours by dynamically shifting employee priorities, reducing front-end customer wait times by 20% and maintaining premium store standards.
- Providing alternative leadership in the absence of the Manager and Assistant Manager
- Provided friendly and attentive service to enhance the shopping experience.
- Audited daily POS operations, cash-handling reconciliation, and high-turnover merchandising layouts, reducing register discrepancies to less than 0.5% across all managed shifts.
- Engaged customers with knowledgeable product recommendations.
- Collaborated directly with store management to track weekly inventory and operational performance metrics, identifying stock inefficiencies to improve product availability by 18%.
- Resolved customer inquiries and concerns with a calm, professional demeanor.
- Addressed and de-escalated minor issues promptly at the checkout.
- Collaborate with team members to find swift solutions for customers.
Customer Service - Senior Cashier (Part-Time) at Fresh Street Market (2025-01 – 2025-12)
- Processed 300+ daily transactions (cash, credit, debit) accurately using the POS system, maintaining 99.8% drawer accuracy.
- Managed returns, exchanges, and refunds according to strict policy guidelines, ensuring customer satisfaction.
- Balanced cash drawer and prepared daily deposit reports at the end of the shift.
- Promoted store loyalty programs and current promotions, successfully enrolling 20+ new members weekly.
- Maintained clean, organized checkout lanes and assisted with restocking front-end merchandise.
- Collaborated with team members to ensure smooth store operations during peak hours.
Business Analyst/ Management Consultant at Whitefoot Logistics Finance (2021-01 – 2023-12)
- Business analyst for the entire work stream, collaborating with the stakeholders to build a product roadmap.
- Team management and Leadership roles: leading the development team through several successful deliveries.
- Writing and reviewing functional and technical analyses as per client requirements.
- Test plan creation and execution to ensure the functionality completeness and quality of deliverables.
- Technical and functional support to the development team members.
- Reviewing and providing validations and status reporting (metrics, estimates etc.) and ensuring quality deliveries.
Chief Finance Officer at Mt. Sinai Hospital Ltd (2016-01 – 2020-12)
- Prepared and presented accurate financial reports to senior leadership, ensuring compliance with regulatory and organizational standards.
- Implemented new accounting software to streamline workflows, improving process automation and operational efficiency.
- Conducted in-depth financial analysis, delivering variance reports to support strategic decision-making.
- Developed and monitored budgets, ensuring alignment with organizational goals and financial constraints.
- Managed cash flow to maintain optimal liquidity and support operational and strategic needs.
- Evaluated investment opportunities and provided recommendations to maximize returns while mitigating risks.
- Collaborated with department heads to establish financial forecasts and long-term strategic plans.
- Ensured compliance with tax regulations and liaised with external auditors to facilitate smooth audits.
- Established internal controls to safeguard assets and enhance financial transparency.
Team Manager/Leader at Access Kenya Group (2009-06 – 2014-03)
- Spearheaded enhancements in collection methods, achieving a 25% increase in monthly revenue and strengthening cash flow.
- Directed the implementation of advanced financial software, seamlessly integrating billing systems with client accounts and reducing processing time by 30%.
- Led a cross-functional team to optimize receivables management, reducing outstanding balances by 40% and significantly improving operational efficiency.
- Streamlined financial reporting processes, enabling faster and more accurate decision-making by senior management.
- Introduced KPI-driven performance metrics for the finance team, resulting in a measurable improvement in departmental productivity and accountability.
