Shailja Jindal

PMP-certified Senior ERP Project Manager with 15+ years of IT delivery experience leading customer-facing software implementation projects across healthcare IT, payments, ERP, and financial services. Owns ERP projects end to end, including scoping, estimating, budgeting, scheduling, resourcing, team billing, implementation, data migration, testing, end-user training, go-live, and close-out. Leads cross-functional teams of 2 to 20.

Delivered ERP implementations and Procure-to-Pay integrations (SAP, Oracle, Microsoft SL, Rental Result ERP) on schedule and within budget ($0.5M to $5M). Skilled in change management at executive and end-user levels, business process reengineering, and workflow design, with a record of building client satisfaction through clear communication and proactive risk mitigation. Hands-on experience with Microsoft Dynamics, SL, Azure, Power BI, and API integration.

Independent ERP Consultant - Jindal Informatics (India)

(2021-12)

Consult on ERP projects while completing continuing education in AI-driven data analysis (Herzing College).

• Career break for family caregiving during this period.

Implementation Project Manager - Paysafe - Montreal

(2020-08 - 2021-11)

• Managed end-to-end delivery of payment and POS platform implementations for Operations, Marketing, and Finance, covering card-present, contactless, and online methods (Interac, Visa, Mastercard, Amex, Apple Pay, Google Pay).
• Led API management for payment gateway and processor integrations, coordinating with engineering and compliance teams on settlement, reconciliation, and secure transaction routing.
• Built Power BI dashboards with finance and technology leadership to track transaction volumes, reconciliation accuracy, and platform performance after go-live.
• Managed vendor relationships and SLA performance to maintain delivery timelines and client service standards.
• Owned project budgets, schedules, and billing for the delivery team, coordinating developers, testers, and product owners.

Project Manager (Solution Owner) - Wynne Systems - Mississauga

(2019-03 - 2020-05)

• Managed a portfolio of 60 concurrent IT projects across 18 clients, including ERP implementations, API-driven system integrations, mobile app deployments, and POS and field-service platform connectivity.
• Served as Solution Owner for Rental Result ERP, overseeing the full SDLC from requirements gathering and process design through UAT, go-live, and post-implementation support.
• Ran requirements workshops with business partners, defined functional specifications, and translated business processes into actionable ERP solutions.
• Owned scheduling, budget, and billing for project teams ranging from 2 to 20 members, including developers, testers, Business Analysts, and product owners.
• Led and mentored a team of Business Analysts and developers, providing coaching, direction, and performance oversight across project delivery and production support.
• Introduced Power BI reporting to track portfolio status, resource utilization, and project KPIs, improving visibility for leadership.

Implementation Project Manager - Fluxym - Montreal

(2018-01 - 2019-03)

• Delivered ERP invoice automation and Procure-to-Pay solutions integrated with SAP, Oracle, and Microsoft SL, applying API management best practices in enterprise client environments.
• Reduced client transaction processing timelines by 87.5% through paperless workflow redesign and business process reengineering, increasing profitability and operational efficiency.
• Managed project budgets from $0.5M to $2M, vendor contracts, scheduling, resource allocation, and team billing, accountable for schedule, cost, and quality.
• Authored SOWs, project plans, technical specifications, risk registers, and lessons-learned documentation, building a reusable knowledge base.
• Built Power BI dashboards to track budget, milestones, and vendor performance across a multi-client portfolio, supporting proactive risk management.
• Supported Azure-based integration environments for automated invoice processing, reducing manual handling and improving data reliability.

Implementation Consultant - Capgemini - India

(2017-01 - 2017-09)

• Managed the AXA insurance group merger integration, leading client onboarding, team training, and governance for a $5M technology engagement.
• Assessed and recommended scalable multi-jurisdictional business and technical solutions; prepared SOWs, SLAs, and RFPs.

Project Lead - Dell - India

(2013-01 - 2016-12)

• Directed healthcare HMIS technology implementations for a 60,000-caregiver U.S. hospital network using Agile and SDLC methodologies to manage scope, budget, and delivery.
• Managed project budgets of $2M to $5M, aligning forecasts with actuals and reporting to senior leadership through governance forums.
• Managed SQL Server data migrations to AWS and Azure during live implementations with zero critical failures.
• Delivered training and change management support to senior managers and clinical staff, using ITSM frameworks to drive adoption.

IT / Business Analyst - Tata Consultancy Services - India

(2007-01 - 2012-11)

• Led a team of 90+ supporting 250+ applications across healthcare and transportation, achieving 100% SLA compliance.
• Developed enterprise client-server applications in Java, .NET, PowerBuilder, Oracle, and SQL, including REST API integrations; directed the full SDLC from requirements to support.

Data Analysis with AI - Herzing College, Toronto (2026)

Diploma - Data Science - BrainStation, Toronto (2020 - 2020)

Workplace Communications - Toronto Metropolitan University (2017 - 2017)

P.G. Diploma - Advanced Software Design & Development - CDAC, India (2007 - 2007)

B.E. (Honors) - Computer Science - Maharishi Dayanand University, India (2006 - 2006)