Maleka Udwan

ERP and Microsoft Dynamics professional with over 9 years of Canadian experience leading ERP initiatives, managing enterprise applications and coordinating cross-functional technology projects. Extensive expertise in Microsoft Dynamics AX 2012 and Dynamics 365, including a key internal leadership role in an enterprise migration. Combines project leadership, functional expertise and strong technical capabilities in SQL Server, Power BI, data management, system integration and application development.

Experienced in translating business requirements into technology solutions, coordinating technical resources and aligning enterprise applications with organizational objectives

ERP Team Lead - Mircom Group of Companies - Vaughan, Ontario

(2018-12)

• ERP Project Leadership & Delivery: Lead and coordinate ERP projects, implementations, upgrades and major system enhancements, overseeing activities throughout the project lifecycle, from planning and requirements gathering through solution delivery, testing, deployment and post-implementation support. Align project execution with business objectives, operational requirements and organizational priorities.
• Microsoft Dynamics AX 2012 to Dynamics 365 Enterprise Migration: Played a key internal leadership role in coordinating the organization's enterprise migration from Microsoft Dynamics AX 2012 to Microsoft Dynamics 365. Collaborated with the external implementation partner, technical teams, management and cross-functional business stakeholders to align business and technical requirements, coordinate implementation activities, address functional and technical challenges, facilitate decision-making
• Project Governance & Delivery Management: Coordinate project plans, milestones, deliverables, dependencies, resources, risks, issues and priorities across ERP initiatives. Maintain project visibility, stakeholder communication and accountability among business departments, technical teams, management and external consultants to support effective execution and successful delivery.
• Enterprise Business Process & ERP Management: Coordinate ERP-related business processes and application requirements across Finance, Accounting, Procurement, Purchasing, Inventory Management, Warehousing, Manufacturing, Sales, Order Management and Supply Chain operations. Work with cross-functional stakeholders to assess business workflows, identify operational requirements and system gaps, and coordinate integrated ERP solutions that improve process efficiency and support organizational objecti
• Business Analysis & Functional Solution Management: Lead requirements discussions and cross-functional working sessions to understand business needs, evaluate existing processes, identify application gaps and establish functional requirements. Translate business objectives into functional specifications, system enhancements and practical technology solutions, ensuring alignment between business stakeholders and technical resources.
• ERP Functional & Application Management: Provide functional leadership and application oversight across Microsoft Dynamics AX 2012 and Dynamics 365. Coordinate application configuration, functionality, business process improvements, system enhancements and ongoing application maintenance to support evolving business requirements, operational efficiency and system reliability.
• SQL Server, Data Analysis & Business Intelligence: Apply advanced Microsoft SQL Server expertise to develop complex queries, investigate database-level issues, analyze ERP data and perform data validation and troubleshooting. Personally design, develop and maintain Power BI dashboards and reports, delivering actionable operational insights, improved reporting capabilities and greater performance visibility for management and business departments.
• System Integration, Data Migration & Integrity: Coordinate data mapping, migration, validation and integration activities involving Dynamics AX, Dynamics 365 and connected business applications. Collaborate with technical teams and external implementation partners to investigate integration issues, maintain data consistency and integrity, and support reliable information exchange across enterprise systems.
• ERP Operations & Application Support: Oversee ERP application support and operational activities, including service requests, incident management, ticket prioritization, issue investigation, escalations and resolution. Coordinate support activities, manage competing business priorities and address critical application issues to maintain system reliability and continuity of ERP operations.
• Testing, Deployment & Release Management: Coordinate functional testing, user acceptance testing (UAT), defect tracking, issue resolution and deployment readiness. Work with business users, technical resources and implementation partners to validate system functionality, resolve issues, support business readiness and facilitate controlled application releases.
• Team, Vendor & Continuous Improvement Leadership: Coordinate internal ERP resources, technical specialists, external consultants and vendors to manage competing priorities, resolve application challenges and deliver business requirements. Identify opportunities to enhance application functionality, streamline business processes, improve system performance and strengthen overall service delivery.

Senior Microsoft Dynamics AX Developer - IMCD (Formerly L.V. Lomas) - Brampton, Ontario

(2017-05 - 2018-12)

• ERP Implementation & Technical Deployment: Contributed to the implementation of Microsoft Dynamics AX 2012 R3 for the U.S. business, supporting environment configuration, application setup, technical implementation and deployment activities. Worked with business and technical resources to establish and maintain reliable ERP environments.
• Dynamics AX Development & Customization: Designed, developed and customized Dynamics AX solutions using X++, including ERP modules, business logic, forms, tables, classes, reports and batch processes. Delivered application enhancements and technical solutions aligned with business requirements.
• Enterprise System Integration & Web Services: Developed and maintained integrations between Dynamics AX and external applications using Application Integration Framework (AIF), Windows Communication Foundation (WCF), web services and APIs. Supported reliable data exchange and interoperability across different technology platforms.
• Build Automation & Release Management: Developed PowerShell scripts to automate Dynamics AX builds and deployments, reducing deployment time from more than eight hours to approximately one to two hours. Managed development and deployment activities using Team Foundation Server (TFS), supporting consistency and efficiency across multiple environments.
• SQL Server, Reporting & Quality Assurance: Worked extensively with Microsoft SQL Server, SSRS and Dynamics AX data structures to support database queries, reporting, data validation and troubleshooting. Participated in code reviews, regression testing and application issue resolution, maintaining development quality and controlled releases.

Microsoft Dynamics AX Developer - Northrop Grumman - Khobar, Saudi Arabia

(2011-01 - 2017-03)

• Developed and customized Microsoft Dynamics AX solutions using X++, supporting business processes and operational requirements.
• Participated in AX module development, application enhancements, configurations and technical implementations.
• Worked with SQL Server, database queries, data validation and application troubleshooting.
• Collaborated with functional consultants and business users to translate requirements into technical solutions and improve ERP functionality.

Bachelor's Degree - Software Engineering - Philadelphia University, Amman, Jordan (2009-07)