Shannon Cobb

Detail-oriented Administrative Assistant with 25+ years of experience providing administrative, clerical, and customer service support in healthcare, corporate, and customer-focused environments. Skilled in records management, scheduling, document preparation, invoicing, onboarding support, and confidential information handling. Experienced managing high-volume workflows while maintaining accuracy, organization, and professionalism.

Proficient in Microsoft 365 applications, electronic filing systems, and customer communications, with strong attention to detail and the ability to work independently and collaboratively in fast-paced environments.

Service Advisor - Midas - Orillia, ON

(2025-01)

• Delivered front-line customer service via phone, email, and in-person, resolving inquiries professionally and accurately.
• Developed and presented repair estimates and quotations, ensuring clear financial and verbal communication.
• Handled billing, payment processing, and records management with attention to accuracy and confidentiality.
• Supported workflow in a fast-paced environment, prioritizing tasks and following through to completion.
• Assisted technicians and team members by researching parts, equipment, and labor requirements.

Service Receptionist / Advisor - Thor Motors & Dael Thermal Group - Orillia, ON

(2024-01 - 2025-12)

• Managed incoming customer and employee calls, scheduling, and documentation.
• Maintained accurate filing systems and processed accounts receivable/payable using QuickBooks.
• Prepared and modified documents, including correspondence, reports, and memos.
• Provided professional customer support and assisted in resolving administrative issues.

Administrative Assistant – Bulk DEF & Ideal Lease - Lewis Motor Sales - Orillia, ON

(2022-01 - 2024-12)

• Delivered administrative support, order entry, and record management for internal and external stakeholders.
• Maintained organized filing systems, performed accurate data entry, and ensured compliance with company policies.
• Supported cross-department collaboration and followed up on tasks with technicians and sales staff.

Office Manager - Wes' Tree Service - Orillia, ON

(2022-01 - 2023-12)

• Managed invoicing, payroll, banking, and customer correspondence.
• Provided clerical support and organized company files to maintain accuracy and compliance.

Office Administrator - Orillia Foot Clinic & Thomas Wood Pedorthic Clinic - Orillia, ON

(2014-01 - 2020-12)

• Scheduled appointments and coordinated care between multiple healthcare professionals.
• Processed payments, insurance forms, and confidential records in compliance with PHIPA.
• Provided administrative support to medical and field staff to ensure smooth operations.

Ontario Secondary School Diploma