Shannon Mccallum

Dear Recruitment Team

With +5 years’ experience in client services, I feel I am equipped with the necessary prerequisites for the position. I also have +7 years’ experience with fundraising committees. These experiences have armed me with exceptional personal skills, organization skills, and problem solving skills, all of which would be an asset to WestjetEncore. I am a team player and I communicate clearly and respectfully with clients, colleagues and leaders in my working environment.

I also have past experience with potentially life-saving situations as a lifeguard. This is important because I feel this will translate into this current position. I value the incredible importance of safety and security for patrons and would ensure they are comfortable in flight. I am also a quick thinker and can problem solve difficult situations while remaining calm.

If provided with the opportunity i would wear the uniform with pride and the utmost professionalism. I know that I could provide and maintain a hospitable and pleasant environment for all passengers. I am capable of maintaining a profession demeanor in challenging situations.

In addition to my experience and skillset, I have a passion for customer service and hospitality. I would greatly appreciate the opportunity to discuss how my experiences have lead me to this opportunity as a Cabin Crew Member.

Thank you for your consideration, and I look forward to speaking with you soon,

2000-Present Homemaker

Family Manager

 Plan and organize family events

 Decision maker, co-ordinate and schedule appointments

 Budget management and bill payment

 Conflict management and resolution

May 2016 – Present Weight Watchers Client Services

 Weekly Presentation

 Weekly Client Check-In

 Processed Payments

 Set-Up and dismantled displays

 Record Maintenance

September 2015 – MTS Cleaning serviced

Airdrie, AB

Airdrie, AB

Airdrie, AB

 Sweeping, mopped floors, removed trash, used a range of hand operated equipment, detergents and other cleaning products

 Scrubbed and sanitized bathrooms and kitchens

 Cleaned corridors, stairs and walls

 Excellent attention to detail

2004-2005 Cardel Place Calgary, AB Lifeguard and Swimming Teacher

 Highly skilled in ensuring safety of individuals using pools

 Demonstrated ability to inspect swimming area and report any unsafe conditions

 Hands on experience in administering life saving procedures

 Recognize emergencies and respond immediately

 Create activity reports

 Provide swimming lessons, grade and distribute report cards

2002–2003 Public Pool Centre Grande Prairie, AB Administrative Assistant

 Perform administrative and office support including answering phone calls, directing visitors to the pool

 Taking payment for pool entry and memberships, registration for swimming classes

 Excellent customer service skills

VOLUNTEER WORK

2015 – Present Elements Dance Studio Airdrie, AB Parent Committee

 Meet with parents monthly to discuss fundraising opportunities for competitive team

 Contact businesses for bottle drive pickup, gift cards

I have been heavily involved in my children’s extracurricular activities. I enjoy volunteering to do the recycling, bottle drives and fundraisers for hockey, dance and school field trips.

CERTIFICATES AND ACHIEVEMENTS

1994 National Lifeguard CPR

Bronze Medallion

WSI Water Safety Instructor Certificate

2002 Travel and Tourism Certificate, Mount Royal University, Calgary, Alberta, Canada 1994 High School Diploma, Lester B Pearson, Calgary, Alberta, Canada