Sharanjit Singh

Dedicated and certified IT Field Services Technician with over 8 years of hands-on experience in providing on-site technical support, hardware and software troubleshooting, and network maintenance. Skilled in diagnosing and resolving a wide range of IT issues to ensure optimal system performance and user satisfaction. Proficient in managing IT infrastructure, including desktops, laptops, servers, and network devices across multiple operating systems.

Committed to delivering high-quality customer service, collaborating effectively with cross-functional teams, and implementing IT solutions that align with business objectives. Adept at adapting to fast-paced environments, managing multiple priorities, and continuously enhancing technical expertise through ongoing professional development.

E Connect Solution Pvt. Ltd. – Punjab, India Apr. 2020 – Aug.2023

IT Field Services Technician

Key Responsibilities

• Resolved complex technical issues in a quick turnaround time.
• Configured and deployed new desktop systems.
• Managed and troubleshoot network connectivity issues, including LAN/WAN, VPN, and wireless networks.
• Installed, configured, and maintained network hardware and software, including routers, switches, firewalls, and servers.
• Data has been restored from backup disk images.
• Provided on-site and remote technical support to end-users, resolving hardware software, and network issues on time.
• Resolved technical issues promptly, ensuring minimal downtime and optimal network performance.
• Conducted regular security audits and implemented measures to enhance network security.
• Administered and supported Windows and macOS operating systems, ensuring optimal performance and security.
• Conducted regular maintenance and updates to IT systems, ensuring compliance with company policies and industry standards.
• Installed, configured, and maintained desktops, laptops, and peripherals for optimal performance.
• Collaborated with the IT team to implement software updates and patches to improve security and performance.
• Developed and maintained troubleshooting documentation and procedures.
• Provided timely and efficient customer service support for hardware and software inquiries.
• Managed access requests and ensured compliance with company policies and procedures.
• Utilized ticketing system to track and prioritize support requests, ensuring timely resolution.
• Collaborated with cross-functional teams to address customer issues and improve overall service delivery.
• Demonstrated strong problem-solving skills and the ability to handle escalated customer concerns.
• Managed IP address allocation, subnetting, and DNS configuration to support network operations and connectivity.
• Provided end-user training to improve technology usage and reduce support requests.
• Monitoring and troubleshooting LAN installed and configured routers and switches.
• Installed, serviced, and maintained the institution's CCTV systems and NVR Or DVR.
• Collaborated with cross-functional teams to implement IT projects and upgrades, ensuring minimal downtime and disruption.
• Provided Dispatch and IMACD support services as required.

Skills: End-user support, Incident response, escalations, SLAs, RDP, Active Directory, Hardware break fixes, Imaging, System Recovery, Software troubleshooting, Microsoft Office Installation and troubleshooting, Outlook Support, Windows 7/10/11 troubleshooting, OS Formatting, Desktop/PC Installations, Printer installation, Performance optimization, and IMACD (Install, Move, Add, Change, Delete) Support.

• Bachelor of Computer Application

Manav Bharti University – Punjab, India. (2011 – 2014)

Certifications

• Certificate in CompTIA A+ from CompTIA.
• Certificate in Cisco Certified Network Associate Routing & Switching. (CCNA)
• Certification in Hardware & Networking, from Roman Hi-Tech (ISO 9001:2008 Certified)
• Certificate in Information Technology Support, from Punjab ICT Education Society.
• Certificate in AWS Certified Cloud Practitioner from Amazon Web Services. (AWS)