Administrative Coordinator (Part-Time) - Shoily Foundation (Non-Profit) - BC
(2025-04)
Scheduling, workforce coordination, and stakeholder management in a non-profit environment.
- Use Verint Workforce Management at an intermediate level to coordinate scheduling, track attendance, and manage shift logistics for organizational events and staff coverage.
- Coordinate scheduling and logistics for donor and stakeholder events — including agenda preparation, materials distribution, and follow-up documentation — ensuring all timelines and service commitments are met.
- Draft and manage organizational correspondence and confidential records, applying discretion and documentation best practices aligned with non-profit standards.
- Liaise with community partners and internal staff to track action items, resolve scheduling conflicts, and ensure accurate records across all coordination activities.
Sessional Instructor (Part-Time) - Alexander College - Burnaby, BC
(2021-08)
Coordination, scheduling, and service delivery across a diverse student and staff population.
- Manage scheduling and follow-up for 200+ students and staff annually — coordinating availability, resolving conflicts, and maintaining accurate records across multiple concurrent workflows.
- Serve as primary point of contact for high-volume in-person, phone, and email inquiries — consistently triaging and resolving issues within expected timelines.
- Coordinate cross-departmental communication between teaching staff, administration, and support teams, ensuring consistent service delivery and issue resolution.
- Support an equity-diverse student population including adult learners, international students, and continuing education participants — adapting communication and coordination approaches to meet varied needs.
- Maintain accurate attendance, academic, and administrative records in compliance with institutional privacy policies.
Appeal Officer - Canada Revenue Agency (CRA) - Surrey, BC
(2022-08 - 2025-03)
High-volume case coordination, data management, and compliance operations in a regulated federal environment under collective agreement.
- Managed 150+ confidential case files annually using government CRM and case management systems — tracking deadlines, documentation, and real-time status updates across a complex, high-priority workload with 98% accuracy.
- Operated within a collective agreement environment, adhering to structured timelines, escalation procedures, and documented compliance standards throughout all casework.
- Used Microsoft Office Suite daily: Excel for workload tracking and reporting, Word for formal correspondence, Outlook for multi-stakeholder communication, and Access for database management and queries.
- Prepared reports and data summaries for executive leadership, translating operational case data into clear, actionable reporting.
- Trained and mentored new staff on case management workflows, regulatory procedures, and system navigation — demonstrating ability to onboard others and transfer operational knowledge.
Payment Services Officer - Service Canada - Surrey, BC
(2021-11 - 2022-08)
Client service delivery, records processing, and real-time resource management in a high-volume federal contact environment.
- Served as first point of contact for high daily volumes of client inquiries (EI, CPP, OAS) across phone and in-person channels — meeting service level expectations in a fast-paced, multi-program environment.
- Processed 50+ client records monthly via CRM and data management platforms with zero compliance errors, maintaining organized filing systems across all interactions.
- Operated in a continuous service delivery setting requiring rapid switching between program types, client needs, and escalation paths — building strong operational composure for 24/7 environments.
Pharmacy Assistant - Student Health Pharmacy, University of Waterloo
(2017-11 - 2020-03)
- Processed patient records using Kroll case management software, maintaining full confidentiality in compliance with health privacy regulations.
- Managed front-line client communications via multi-line phone, delivering consistent service in a fast-paced health services environment.
