Sharon Lai

Recent graduate of Seneca Polytechnic’s International Transportation and Customs program with internship experience in logistics operations and customer service in Canada and Taiwan. Developed knowledge of transportation coordination, shipment follow-up, documentation, and administrative processes through academic studies and practical experience. Strong communication and organizational skills, with an interest in building a career in international logistics and transportation.

Intern, Sea Drayage Specialist Team - Kuehne + Nagel - Canada

(2026-01 - 2026-01)

• Supported daily logistics operations and assisted internal teams with transportation-related tasks.
• Communicated with trucking partners and internal teams regarding carrier acceptance, shipment updates, and operational follow-up.
• Used TOPS and company systems to maintain and update shipment and order information.
• Exported carrier information to identify outstanding order acceptances and followed up with relevant trucking partners.
• Managed multiple tasks while maintaining accuracy and attention to detail in a fast-paced logistics environment.

Intern - National Immigration Agency - Kaohsiung International Airport Border Affairs Brigade, Taiwan

(2023-09 - 2024-01)

• Assisted international travelers using e-Gate systems, completing arrival cards, reviewing visas, and ensuring compliance with immigration procedures.
• Provided professional customer service and assistance to individuals from diverse cultural and language backgrounds.
• Responded to traveler inquiries and helped resolve concerns in a high-volume airport environment.
• Collaborated with immigration officers to ensure documents and procedures were followed correctly.

Tutor - Tai-ping Elementary School - Taiwan

(2024-09 - 2024-11)

• Prepared and presented customized learning materials based on students’ needs.
• Built positive relationships with students through clear communication, encouragement, and ongoing support.
• Adapted teaching approaches based on student progress and individual needs.

Ontario College Diploma - International Transportation and Customs - Seneca Polytechnic (2026-08)

Bachelor of Arts - English - Wenzao Ursuline University of Languages (2024-06)

Exchange Student - Heriot-Watt University (2024-01 - 2024-05)