Desktop/Laptop Support Specialist
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Giampaolo Group Inc. - IT Support Contractor/ Project Lead Brampton, ON
End-of-Life Projects for site desktops upgrading to Windows 10
● Created documentation of processes and information
● Create Manuals for different operations and processes
● Prepare Windows base machines for various locations
● Communicating with stakeholders about various technical issues
● Problem-solving skills, Customer Service with empathy.
● Active Directory.
● Hardware support for laptops, and desktops.
● Secure boxes for printers.
● Responsible for preparing and deploying the PCs according to site and company requirements.
● Installation and configuration of the software (Cash Insight-Teller Cash Dispenser).
● Preparation of laptops for remote users.
● Scale house software Install and configure.
● IT Level 1 or Level 2 support roles.
● work with ITSM ticketing system
YM Inc. – Technical Support Specialist
● Laptop Division Project Lead
Research and prepare presentations about laptops for VPs and other executives.
⮚ 250 laptops have been equipped for Regional and District Managers, including documentation.
⮚ Install the software and Configure Laptops according to the location need.
● Label Printer Deployment Lead
⮚ 40 ZebraZD220 address Label printers Configure and Deploy to all the warehouses in Canada and USA.
● Zebra MC9090 Scanners Deployment Lead
⮚ Install and configure In-House software and deploy them to the warehouses in Canada and USA.
● Bell and Rogers Modem sticks Deployment Lead
⮚ Researched and prepared presentations for VPs and other Executives.
⮚ Test, Configure, and Deploy 250 wireless modem.
● Support over 500+ users including in-house and warehouses.
● Install and deployment of Microsoft Office 365 and Windows 10
● Install and deploy Client Access (AS400 PC interface).
● Console and Agent Labtech Software.
● Avery Denison Tabletop Printers (ADTP1 Label/Hangtag Printers).
● Ricoh tabletop Printers according to need.
● Tracked computer equipment, peripherals via master documentation in Excel.
● Monthly Field-Visits to warehouses in Canada and the USA.
● Check and maintain all Warehouses scanning servers.
● Install and Setup all warehouse equipment
● Provide Basic training to new users.
● Created support documentation that empowered and enabled the user's community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
● Documented all transactions and supported interactions in the system for future reference and addition to the knowledge base.
● Removed malware, ransomware, and other threats from laptops and desktop systems.
● Configured hardware, devices, and software to set up workstations for employees.
● Resolved system, hardware, and laptop issues within 2 hours, improving efficiency among all departments.
● Collaborated with vendors to locate replacement components and resolve advanced problems.
● Developed and tested new product offerings prior to release to assist the development team in bug identification
