System Administrator II at PCNA / Trimark Sportswear (2021-01 – 2025-03)
Analyzed situations and identify factors to determine appropriate action, remedies and outcomes through the use of defined procedures and best practices.
- Planned, designed, and implemented scalable systems to support both current operations and future business needs.
- Managed project plans, cost estimates, and vendor relationships for all system-related initiatives.
- Ensured compliance with enterprise architecture standards, security protocols, and audit requirements.
- Maintained and supported business-critical systems and applications operating 24/7/365, including participation in on-call rotations.
- Served as the onsite Veeam Backup and Replication specialist, delivering robust data protection and disaster recovery.
- Designed and deployed a modern file management system to improve accessibility, organization, and compliance.
- Built and configured virtual machines in Azure and established a Shared Image Gallery to streamline future deployments.
- Implemented Federated Identity and Single Sign-On (SSO) for multiple SaaS platforms, including Adobe, Salesforce, Pardot, and Cforia.
- Created and managed security groups with delegated access, enabling the Service Desk to modify distribution lists securely and efficiently.
IT Administrator at Investments Hardware Limited (IHL) (2016-08 – 2021-01)
Evaluated, planned, deployed, and managed information technology and computer systems to support organizational efficiency and scalability.
- Developed and implemented comprehensive policies and procedures governing data processing and computer systems operations.
- Planned and implemented secure systems for the storage and protection of confidential and sensitive information.
- Created detailed project plans based on system requirements, specifications, cost analysis, timelines, and feasibility studies to align with corporate goals and initiatives.
- Identified risks and opportunities to enhance system security, data recovery, and information accessibility.
- Documented hardware, software, and IT resources to maintain up-to-date infrastructure inventories.
- Procured software and managed licensing agreements to ensure compliance and cost-effectiveness.
- Modified and oversaw the successful implementation of a virtual server environment to improve infrastructure flexibility and performance.
- Researched, acquired, designed, and implemented comprehensive company backup solutions.
- Designed and coordinated the setup of a secondary storage facility to support disaster recovery and data redundancy.
- Engineered secure data storage solutions to protect business-critical information and ensure regulatory compliance.
LAN Administrator at Acosta Canada (2012-01 – 2016-08)
Analyzed computer issues and provided effective resolutions in compliance with policies and standard operating procedures.
- Provided comprehensive support for computer and network hardware and software across assigned geographic regions.
- Installed, configured, and troubleshot a range of software applications, including Microsoft Office, proprietary systems, antivirus solutions, and other enterprise programs.
- Deployed PCs, printers, and various network-connected devices to meet operational needs.
- Tracked and maintained inventory of hardware and software assets using company-standard management tools.
- Ensured adherence to corporate IT policies and security standards across systems and user environments.
- Served as an active member of the Hardware Review Team, contributing to procurement and lifecycle planning.
- Acted as the primary point of contact during the Mosaic acquisition, ensuring seamless IT integration and transition.
- Led the Computer and Software Integration for NSS, coordinating cross-functional efforts to align systems and infrastructure.
- Designed and implemented a secure file storage structure to protect sensitive data and streamline access controls.
IT Technician at Township of Oro-Medonte
Assistant Manager of IT at Great Canadian Holidays Inc.
