Silpa Abraham

Systems Administrator with 7 years of experience in healthcare technology and environmental enforcement systems. Skilled in application development, implementation, and technical support.

Certified Business

Analyst from the University of Waterloo. Expert in stakeholder management, change management, technical documentation, testing, and root cause analysis. Detail-oriented professional with strong multitasking abilities and experience meeting tight project deadlines.

Systems Administrator - Environmental Enforcement and Lab Services

(2019-06 - 2026-06)

Take a lead role in the development, implementation, and ongoing support of applications. Provide detailed technical documentation of all stages of projects. Establish strong working relationships with various stakeholders and technical services teams.

Act as a change agent by training teams on system changes and process improvements. Perform testing and risk assessments. Validate requirements for changes to business processes and information technology systems.

Ensure that process and information technology solutions are aligned with the needs and goals of various business units.

Certificate - Business Analysis - University of Waterloo