Executive Assistant | Operations Team Lead at Clarity RS/dba NLD Consulting (2024-05 – Present)
- Developed and implemented process improvements to streamline workflows with the tools given
- Coordinated consultant scheduling and inspection appointments for 11 team members across Canada, including British Columbia, Saskatchewan, Manitoba, Quebec, and Yukon
- Served as the primary point of contact for clients, maintaining strong customer relationships & managed a caseload of 200+ active client files, ensuring accurate documentation, timely follow-ups, and compliance with internal deadlines
- Prepared client proposals, ensuring accuracy, professionalism, and alignment with project requirements.
- Coordinated communication between internal teams, and business-to-business partners to ensure seamless project execution
- Assisted with invoicing processes by preparing documentation, tracking billing information, and supporting accounts receivables
- Maintained accurate records and monitored project progress to ensure deadlines and service standards are consistently met
- Streamlined administrative processes to improve operational efficiency and support cross-functional teams
Cosmetic Manager at Shoppers Drug Mart (2016-03 – 2025-06)
- Processing paperwork in the cash office, while managing large amounts of cash
- Managing and delegating a team of employees to work effectively & increasing productivity
- Providing excellent customer service leading to customer retention
- Training new employees to work effectively on their own without supervision
- Effectively manage store responsibilities/standards including receiving orders, resolving customer complaints & scheduling to enhance overall operation and customer satisfaction
- Utilize social media advertising strategies and establish brand partnerships to facilitate successful pop-up events, enhancing brand visibility and customer engagement.
Program Assistant at Surrey Early Speech and Language Program (2022-07 – 2023-09)
- Performed various administrative tasks including data entry, handling phone calls, scheduling, managing file opening processes, managing office inventory
- Maintained and effectively handled large caseloads, ensuring smooth workflow and effective client support
- Facilitating communication between general staff, fostering collaboration and enhancing team cohesion
Paralegal at Nirwan Law Corporation (2019-12 – 2021-11)
- Prepare, receive and draft legal documents with meticulous attention to detail, ensuring accuracy and compliance with legal standards
- Managed schedules closely and consistently met deadlines, ensuring smooth project progression and timely delivery of results
- Effectively organized and maintained an extensive volume of client files and information, ensuring accessibility, accuracy, and confidentiality for streamlined operations and client satisfaction
