Shayal Kumar

To work in a professional organization that will provide training and challenging tasks to help me better my skills and contribute to a positive work environment.

Executive Assistant | Operations Team Lead at Clarity RS/dba NLD Consulting (2024-05 – Present)

• Developed and implemented process improvements to streamline workflows with the tools given
• Coordinated consultant scheduling and inspection appointments for 11 team members across Canada, including British Columbia, Saskatchewan, Manitoba, Quebec, and Yukon
• Served as the primary point of contact for clients, maintaining strong customer relationships & managed a caseload of 200+ active client files, ensuring accurate documentation, timely follow-ups, and compliance with internal deadlines
• Prepared client proposals, ensuring accuracy, professionalism, and alignment with project requirements.
• Coordinated communication between internal teams, and business-to-business partners to ensure seamless project execution
• Assisted with invoicing processes by preparing documentation, tracking billing information, and supporting accounts receivables
• Maintained accurate records and monitored project progress to ensure deadlines and service standards are consistently met
• Streamlined administrative processes to improve operational efficiency and support cross-functional teams

Cosmetic Manager at Shoppers Drug Mart (2016-03 – 2025-06)

• Processing paperwork in the cash office, while managing large amounts of cash
• Managing and delegating a team of employees to work effectively & increasing productivity
• Providing excellent customer service leading to customer retention
• Training new employees to work effectively on their own without supervision
• Effectively manage store responsibilities/standards including receiving orders, resolving customer complaints & scheduling to enhance overall operation and customer satisfaction
• Utilize social media advertising strategies and establish brand partnerships to facilitate successful pop-up events, enhancing brand visibility and customer engagement.

Program Assistant at Surrey Early Speech and Language Program (2022-07 – 2023-09)

• Performed various administrative tasks including data entry, handling phone calls, scheduling, managing file opening processes, managing office inventory
• Maintained and effectively handled large caseloads, ensuring smooth workflow and effective client support
• Facilitating communication between general staff, fostering collaboration and enhancing team cohesion

Paralegal at Nirwan Law Corporation (2019-12 – 2021-11)

• Prepare, receive and draft legal documents with meticulous attention to detail, ensuring accuracy and compliance with legal standards
• Managed schedules closely and consistently met deadlines, ensuring smooth project progression and timely delivery of results
• Effectively organized and maintained an extensive volume of client files and information, ensuring accessibility, accuracy, and confidentiality for streamlined operations and client satisfaction

Associate of Arts Degree – Douglas College (2028)

Paralegal Diploma – CDI College (2020)