Shen Sta. Maria

Detail-oriented Administrative Assistant. Skilled in streamlining operations, managing confidential records, and coordinating cross-functional teams. Experienced in designing SOPs, improving workflows, and supporting leadership communication.

Known for accuracy, efficiency, and a customer-centred approach, with multicultural communication skills in English and Tagalog. Eligible to work full-time during academic breaks and part-time during study terms. With reliable vehicle transportation and full willingness to commute to Hamilton and Burlington areas.

Administrative Assistant at M3 Philippines Services Inc. (Murphy, Murphy, & Murphy Inc.) (2024-01 – Present)

• Coordinated appointment schedules for leadership and staff, ensuring efficient workflow and reducing scheduling conflicts
• Developed and implemented SOPs to streamline onboarding and compliance processes, improving accuracy and consistency in administrative workflows
• Supported recruitment and onboarding by screening candidates, coordinating interviews, and implementing structured assessment protocols
• Coordinated large-scale events and logistics across multiple stakeholders, demonstrating vendor management and scheduling expertise
• Maintained confidential employee records in compliance with privacy standards, ensuring secure handling of sensitive information
• Provided operational support during peak workload periods, demonstrating ability to manage high-volume administrative tasks under strict deadlines
• Maintained team culture and communication by delivering timely announcements, conducting check-ins, and ensuring adherence to organisational protocols
• Developed templates and documentation systems that improved administrative efficiency and reduced repetitive work across the team
• Strengthened team cohesion by delivering quarterly engagement events, improving communication and morale in a remote environment
• Spearheaded and managed two major onsite team-building events (Boracay 2025 and Cebu 2025), coordinating logistics, travel, and vendor partnerships — demonstrating large-scale operations management transferable to clinic and healthcare event coordination

Administrative Assistant at A-One Virtual Business Solutions Inc. (2020-01 – 2021-12)

• Managed confidential client documentation, contracts, and scheduling with high accuracy
• Coordinated remote operations and communication between agents, clients, and external partners across North America
• Ensured timely follow-ups, maintained organised digital filing systems, and supported transaction processes requiring confidentiality and precision

Preschool Lead Teacher at Integrated School for Young Children (2023-01 – 2024-12)

• Communicated with diverse families to support sensitive needs, demonstrating empathy and clarity
• Maintained structured, safe environments and managed documentation for student progress and concerns, reflecting strong organisational and compliance skills
• Built trust with parents and staff through consistent communication and confidentiality

Master of Arts in Digital Media and Global Communication – University of Niagara Falls (2027-07)

Bachelor of Arts in Interdisciplinary Studies – Ateneo de Manila University (2021-01)